Branch Service Associate

1 week ago


Ho Chi Minh City, Vietnam UOB Vietnam Full time

**About UOB**

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

**About the Department**

The Channels & Digitalization function enables end-to-end seamless connectivity for UOB customers across all physical and digital touchpoints of the Bank. Designed to be in tune with our customers’ banking preferences, we strive to enhance engagement and deliver exemplary experiences across our network of branches, self-service machines and digital platforms. We collaborate with FinTech ecosystem partners to keep abreast of developments in the FinTech innovation space and to embed ourselves in our customers’ lives. We also harness customer insights to help us deliver new business models and digital innovations, and to build deeper relationships with our customers.

**Responsibilities**:
**_1. Deliver the Counter services including the cash related services and specific ownerships of complex or high value transactions (i.e: cash withdraw and deposit, money exchange, term deposit...)_**

**_2. Deliver the best customer services:_**
- Provide excellent customer service;
- Actively participate in the “customer retention” strategies as directed by managers to ensure customers are retained;
- No justified customer complaints where the avoidance of the complaint is within the staff members control;
- Actively introduce alternative delivery channels such as Personal Internet Banking and Express Banking facilities;
- Support Counter Team and handle customer compliance;
- Pro-actively take ownership of complex and high value transactions, with mínimal referrals to line managers.

**_3. Sales and business support: _**
- Maximize customer satisfaction through exceptional customer service, providing information about products and services that suit and fulfill customers' needs and make effective referrals to other departments or customer group in UOB;
- Provide advice and guidance to colleagues within the team, supporting them with complex transactions;
- Support team members within the Retail Store by sharing innovative and creative ideas to improve processes and operations;
- Evidence of new ideas or innovative approaches to improve processes or procedures

**Job Requirements**
- Bachelor degree in Banking or Finance or equivalent
- Knowledge of cashiering procedures and regulations
- Knowledge of core products, sales referral opportunities
- Knowledge of appropriate branch operational procedures
- Awareness of compliance and regulatory issues as required
- Strong interpersonal and customer service skills
- Good decision making skills and proven ability to deliver accuracy and efficiency

**Be a part of UOB Family



  • Ho Chi Minh City, Vietnam UOB Vietnam Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as...


  • Ho Chi Minh City, Vietnam UOB Vietnam Full time

    **About UOB** United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as...

  • Service Associates

    7 days ago


    Ho Chi Minh City, Vietnam UOB Vietnam Full time

    **About UOB** United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as...


  • Thành phố Hồ Chí Minh, Vietnam UOB Vietnam Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as...

  • Service Associate

    1 week ago


    Ho Chi Minh City, Vietnam UOB Vietnam Full time

    **About UOB** United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as...


  • Ho Chi Minh City, Vietnam DBS Bank Ltd., Ho Chi Minh City Branch Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Job Purpose: - Implement Group FCSS policies and frameworks at the branch. - Enable the bank to manage regulatory & AML risks effectively and proactively. - Manage, resolve FCSS compliance issues and matters for the branch. - Develop and strengthen the compliance culture and thereby protect the...

  • Branch Manager

    7 days ago


    Ho Chi Minh City, Vietnam Aloha Consulting Group Full time

    Our client is a leading technology company who is searching for an experience talent to join their firm: - Providing leadership and guidance to branch staff, motivating them to meet performance targets and maintain high levels of productivity. - Developing and implementing strategic plans for the branch in line with the companys overall objectives. This...

  • Branch Manager

    1 week ago


    Ho Chi Minh City, Vietnam Headhunt Vietnam Full time

    We are looking for self-motivated and results-driven branch manager who can use both Vietnamese and Chinese to carry out our organization's business activities in major cities in Vietnam, and to tailor and implement effective business strategies and programs as business grows in the market. **Duties for the Branch Manager includes** - Fast service...


  • Ho Chi Minh City, Vietnam DBS Bank Ltd., Ho Chi Minh City Branch Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) COMPANY DESCRIPTION: DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as...


  • Ho Chi Minh City, Vietnam Aloha Consulting Group Full time

    ACG_1856_JOB - Prepares financial statements and conducts analyses for the branch. - Supervises and manages department employees on a daily basis, providing leadership. - Ensures adherence to all banking procedures and processes. - Handles recruitment, screening, interviews, and hiring of new staff. - Oversees approvals for loans, lines of credit, and other...


  • Ho Chi Minh City, Vietnam Expeditors Full time

    Company Description Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 17,000 trained professionals in a worldwide network of over 322 locations in 103 countries across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you." is not mere hype; it is our...

  • Branch Manager

    5 days ago


    Thành phố Hồ Chí Minh, Vietnam UOB Vietnam Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as...

  • Senior Associate

    1 week ago


    Ho Chi Minh City, Vietnam TMF Group Full time

    **JOB TITLE**: Associate/Senior Associate **JOB BAND**: Job Band 2 **DEPARTMENT**: Accounting & Tax **REPORTS TO**: Senior Executive **PREPARED BY**: HR department **JOB PURPOSE The Associate/Senior Associate assists the Senior Accountant in the Accounting team in daily deliverables to ensure excellent service to clients. **KEY RESPONSIBILITIES** -...


  • Ho Chi Minh City, Vietnam Vialto Partners Full time

    Company Description At Vialto we create the connections that build global careers and societies, bridging the gap between people and their aspirations. As the world of work continues to evolve, we are bringing together the individuals, ideas and technology to unlock business and human growth. **Job Description**: Vialto Partners Professional skills and...


  • Ho Chi Minh City, Vietnam DIMAC Full time

    DIMAC is a professional full-service law firm in Vietnam with a head office in Ho Chi Minh city and two (02) major branches in Hanoi and Danang where around 40 lawyers and paralegals are working, containing its strengths mainly focusing on Investment, Merge & Acquisition, Corporate and Dispute Resolution sector. **JOB DESCRIPTION** - To research and analyze...


  • Ho Chi Minh City, Vietnam Grant Thornton Full time

    **Job No**: HCMC_Audit_0524 **Job type**: Full time **Location**: Ho Chi Minh City **Categories**: Business Process Solutions **Grant Thornton (Vietnam) Limited** is an independent member firm of Grant Thornton International. We are a leading professional services organisation in Vietnam providing Audit, Tax, Advisory and Business Process Solutions. We...

  • General Accounting

    4 weeks ago


    Ho Chi Minh City, Vietnam Công Ty TNHH Thực Phẩm Orion Vina Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - 1. Booking and closing management - Hands-on responsibility for booking all expense of sale branches such as business trip/ operating expense.. - Manage (timely & completeness) accounting vouchers incurred - 2. Rental contract management - Hands-on responsibility for managing sale office rental:...


  • Ho Chi Minh City, Vietnam HR2B Full time

    **N/A Sales and Development of ASM, Leaders in your area. Communication and Training on all company commercial activities. Set goals with ASM, Leaders. Follow up and coach ASM, Leaders. Ensure that meetings and trainings are held regularly by Leaders. Manage the general work at branch in sales, operation, customer service and other monthly activities. ...


  • Ho Chi Minh City, Vietnam UOB Vietnam Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as...


  • Ho Chi Minh City, Vietnam UOB Vietnam Full time

    **About UOB** United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as...