Specialist - Business Operations & Associate Data
7 days ago
Company Description
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 17,000 trained professionals in a worldwide network of over 322 locations in 103 countries across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you." is not mere hype; it is our commitment to go beyond the expectations of what companies need from a global logistics provider. Our culture is about exceeding our customers' expectations and providing a place for our employees to make a career.
Due to strong business development demands as well as focus on providing our excellent customer service, Expeditors Ho Chi Minh City is recruiting Specialist - Business Operations & Associate Data Analysis as below:
**Job Description**:
**1. **Major Duties and Responsibilities**
- Assist department and Branch management in developing and implementing new internal processes for continual process improvement.
- Analyze existing data and processes to identify opportunities for cost reduction and improved efficiencies.
- Work with Corporate and regional Global Business Process teams to facilitate companywide improvement initiatives as they relate to the branch.
- Measure and validate internal and customer key performance indicators.
- Recommend actions to be taken and support in the execution based on the KPIs analysis.
- Facilitate identification and timely action of Customer Complaints as a means to improve customer satisfaction and loyalty.
- Review and Communicate Expeditors’ Quality Management System throughout the branch, and consistently suggest improvements.
- Support and facilitate branch Management Review Meetings
- Coordinate and collaborate in the development of new technologies or solutions in the branch.
**2. **Supporting Responsibilities (but not limited to)**:
- Support the transition of new customers and new/updated processes
- Support product improvement efforts
- Support the sales process primarily in the areas of needs assessment.
- Assist department and branch management in developing and implementing new customer processes
**3. **Evaluation**
- Progress through Process Analyst Development Map & time spent in operations departments as needed.
- Improving Productivity in the branch (assessed through KPIs and Bottom line).
- Facilitate “Effective Problem Solving” projects in the branch & identify root causes
- Facilitate and measure improvements in local branch processes with measurable improvements in cost, quality and productivity.
- Branch Management Review Meetings are held minimum quarterly & being effective
- Improvement Opportunities and Customer complaints are managed timely and effectively.
**Qualifications**:
- University / College degree or equivalent qualifications.
- Minimum 3 years experience in relevant position is an advantage
- Proven work experience in business development
- Knowledge of Expeditors’ services, operating system is an advantage
- Advanced skills in flowcharting in Visio or PowerPoint for flowchart formalization and presentation.
- Previous experience using JIRA, Confluence, Tableau and BI tools is a plus
- Ability to define, develop and document business processes and procedures
- Experience in the process of analyzing data to identify trends or relationships to inform conclusions about the data. Ability to frame ideas as systems and analyzing the inputs, outputs, and process.
- Skilled in the graphical representation of information in the form of a charts, diagrams, pictures, and dashboards with programs and tools such as Excel, Tableau, or Power BI
- Strong presentation, analytical, proven problem solving and interpersonal skills.
Additional Information
**Our working conditions**
Streamlined structures, fast decision making processes, attractive and innovative workplaces, own training centers and great team spirit.
We focus on organic growth of our people and customers. Promotion from within and high retention of our employees and customers are essential to our success as a service and knowledge based organization.
**Behaviours**:
Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
**Package: Expeditors offers excellent benefits**
- Annual Leave
- Health Plan: Medical Package
- Accident Insurance
- Social, Health and Unemployment Insurance
- Mobile phone allowance, company car, company Taxi/Grab account.
- Training and Personnel Development Program
All your information will be kept confidential according to Company guidelines.
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