Global People Operations Specialist

2 days ago


Ho Chi Minh City, Vietnam Skedulo Full time

Skedulo Introduction:
We are Skedulo, the world's leader in scheduling and workforce management software. In response to COVID-19, we have partnered with government bodies and healthcare organizations worldwide to bring the fight against COVID. We are driving the roll-out of vaccine programs at scale internationally and playing our part in helping the world reopen on schedule.

**Job Description**:

- The Global People Operations Specialist will support the People Business Partners across all regions (Vietnam, NorthAmerica/ EMEA, Australia) through various tasks as it relates to managing HR systems, various types of benefits and their respective providers, employment-related documents, streamlining workflows, generating data & reports, and partnering on region specific and global people team led projects. This position will also be involved in matters related to providing an exceptional employee experience in that region. Our aim is to offer amazing employee experience in our current hybrid working environment and this role is critical in supporting the People business partners.
- The Global People Operations Specialist will also offer support to employees regarding questions they may have about their employment and our internal processes and policies. The role will work closely with the local stakeholders and collaborate with peers in other countries and regions. You will be expected to also liaise with external service providers and regulatory bodies on a regular basis and therefore will need to be able to communicate fluently (in writing as well as verbally) in Vietnamese and English.
- This is a great opportunity for someone to continue to build their HR career in a global environment, or to make use of previous HR experience and leverage data to make better decisions for the team. We also embrace the hybrid working culture and focus on outputs to provide you with the flexibility you need for your work and personal life. The position will be based in Vietnam which is currently the fastest growing office at Skedulo. This position will report to the People Business Partner in Vietnam.

**Responsibilities**:

- Support and coordinate employee life-cycle administrative activities from hiring to off-boarding in HRIS and all HR-related systems.
- Update and maintain high data accuracy in our HR system, i.e. BambooHR, ZenDesk knowledge center, Lattice and generate accurate HR data reporting e.g. employee headcounts, attrition, tenure, etc with further analysis support.
- Process various system changes in various systems such as change of status, leave of absence, performance evaluations, benefits, terminations, etc. Respond to government documents.
- Handle Modern Health global wellness platform and provide reports to the people team as needed.
- Resolve low-complexity ZenDesk tickets (training to be provided).
- Provide first-line advice to employees and line managers on administrative issues connected with employment verification, immigration administration, preparing travel letters, managing time off request
- Manage employee-related questions around the People teams policies, systems, and programs
- Conduct exit interviews as needed to support the People Business Partners.
- Improve global People Operations processes across our international locations in partnership with the People Business Partner team, to ensure the global people ops document is up to date at all times.
- Provide administrative and generalist support to the People Team as required, including any other reasonable duties or projects as directed.

**Requirements**:
Minimum Qualifications:

- A minimum of 3-5 years experience in HR Operations or HR Generalist positions in a fast-moving environment or similar.
- Possess strong English communication skills (written, verbal, presentation, and interpersonal).
- At least 1-2 years of experience generating reports in various HR-related systems around People metrics.
- This role requires a strong ability to prioritize and coordinate multiple different tasks and activities with great attention to detail, and organization skills, without wavering on quality.
- Exceptional ethics around confidentiality and highly sensitive information.

Desired Skills/ Experience:

- Working knowledge/ understanding of Vietnam employment laws and regulations is a plus.
- Working knowledge working with HR systems (preferably BambooHR, ZenDesk, Lattice, Workable, LMS) is a plus.
- Working knowledge of Google suite, Microsoft Office Suite, and the Slack messaging tool is a plus.
- Experience using BambooHR HRIS is a plus.
- Experience using Zendesk HR ticketing system or similar platform is a plus.
- Possess strong analytical and problem-solving skills in excel is a plus.
- Demonstrated ability to research and analyze problems at a senior specialist level, providing feedback, guidance, and direction.
- Have an introductory understanding of employment regulations in other regions where we have a presence.
- Prior start-up



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