Strategic Telesales Team Manager

1 month ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Hegka Vietnam Full time
Job Description

We are seeking a highly skilled and experienced Strategic Telesales Team Manager to join our team at Hegka Vietnam.

Main Responsibilities:
  • Lead and motivate a high-performing telesales team, driving sales targets and ensuring compliance with regulations and processes.
  • Develop and implement effective telesales strategies, scripts, and activities to achieve business objectives.
  • Monitor and maintain telesales operational data, identifying areas for improvement and implementing changes as needed.
  • Schedule coaching sessions to enhance service standards, improve quality, and promote customer satisfaction.
  • Ensure seamless communication with partners, handle customer complaints, and record feedback calls.
  • Oversee call quality, supervise staff, and enforce adherence to Heineken's KPI standards.
Requirements:
  • Bachelor's degree or higher in a relevant field.
  • At least 6 months of experience in direct sales or telesales, preferably with knowledge of Call Centers and performance evaluation metrics.
  • Strong leadership, analytical, planning, and communication skills.
  • Ability to multitask, remain calm under pressure, and lead a winning team.
  • Proven ability to manage and motivate teams to achieve sales targets, develop analytical and reporting skills, and stay open to learning and development.
Benefits:
  • A competitive salary range: **13 - 14.5M**.
  • Full participation in social insurance schemes as per legal regulations.
  • Personal benefits for events (e.g., weddings, illness) according to company policies.
  • A professional working environment with opportunities for team building and cultural activities.
  • Bonuses for holidays and festivals, 13th-month salary, annual leave benefits, and cash bonuses throughout the year.
  • A dynamic and comfortable working environment with opportunities for open learning, exchange, and career advancement.
Location:

Hegka Vietnam is located at 38 Huynh Lan Khanh, Ward 2, Tan Binh District, Ho Chi Minh City.



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