Strategic Telesales Team Manager
3 days ago
We are seeking a highly skilled and experienced Strategic Telesales Team Manager to join our team at Hegka Vietnam.
Main Responsibilities:- Lead and motivate a high-performing telesales team, driving sales targets and ensuring compliance with regulations and processes.
- Develop and implement effective telesales strategies, scripts, and activities to achieve business objectives.
- Monitor and maintain telesales operational data, identifying areas for improvement and implementing changes as needed.
- Schedule coaching sessions to enhance service standards, improve quality, and promote customer satisfaction.
- Ensure seamless communication with partners, handle customer complaints, and record feedback calls.
- Oversee call quality, supervise staff, and enforce adherence to Heineken's KPI standards.
- Bachelor's degree or higher in a relevant field.
- At least 6 months of experience in direct sales or telesales, preferably with knowledge of Call Centers and performance evaluation metrics.
- Strong leadership, analytical, planning, and communication skills.
- Ability to multitask, remain calm under pressure, and lead a winning team.
- Proven ability to manage and motivate teams to achieve sales targets, develop analytical and reporting skills, and stay open to learning and development.
- A competitive salary range: **13 - 14.5M**.
- Full participation in social insurance schemes as per legal regulations.
- Personal benefits for events (e.g., weddings, illness) according to company policies.
- A professional working environment with opportunities for team building and cultural activities.
- Bonuses for holidays and festivals, 13th-month salary, annual leave benefits, and cash bonuses throughout the year.
- A dynamic and comfortable working environment with opportunities for open learning, exchange, and career advancement.
Hegka Vietnam is located at 38 Huynh Lan Khanh, Ward 2, Tan Binh District, Ho Chi Minh City.
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