Customer Servicer Team Manager

The customer service lead is in charge of overseeing the day-to-day operations of Zalo's customer service team. They commonly manage a team of customer service representatives and may also be responsible for developing new policies or procedures to improve the quality of service being provided. We are looking for a person who knows how to resolve customer...

**SCOPE OF WORK** Manage and supervise all functions of customer service and ensure the most effectiveness of the team to comfort residents and tenants **Administrative tasks** - Receive all calls from residents or tenants; - Manage taxi service; - Manage information about parking lots; - Manage access cards; - Manage express delivery service; - Provide...

Big foreign firm - International working environment - Attractive salary package **ROLES AND RESPONSIBILITIES** - Provides leadership to Customer Service Department by achieving operational efficiency, to reach excellent customer satisfaction, and generating service business at a reasonable cost. - Responsible in the overall management of a national service...

Job Responsibilities - Strategically lead a customer service team to enhance performance of our representatives by setting clear key performance indicators (KPIs) and career path planning for successful agents. - Assist in the development of processes to achieve the goals and objectives of the customer relations department given by the Top Management. -...

SCOPE OF WORKManage and supervise all functions of customer service and ensure the most effectiveness of the team to comfort residents and tenantsAdministrative tasks Receive all calls from residents or tenants; Manage taxi service; Manage information about parking lots; Manage access cards; Manage express delivery service; Provide newspaper for tenants...

Big foreign firm International working environment Attractive salary packageROLES AND RESPONSIBILITIES Provides leadership to Customer Service Department by achieving operational efficiency, to reach excellent customer satisfaction, and generating service business at a reasonable cost. Responsible in the overall management of a national service partner...

**Mô tả công việc**: (Mức lương: Thỏa thuận)pThe primary responsibility of Team Manager is to monitor and enhance the goal of quality support by providing individual coaching feedback and one-on-ones that focus on improving customer satisfaction and communication skills. Report to: Operations Manager Responsibility: - Acquire and update...

At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s...

**Mô tả công việc**: (Mức lương: Thỏa thuận) - To be responsible for the direct supervision and support of the Customer Service Representative staff in the clinic - To ensure that the highest standard of customer service is provided in full accordance with both the company and clinic standard operating policies and procedures (POP’s). - To...

Job Responsibilities Strategically lead a customer service team to enhance performance of our representatives by setting clear key performance indicators (KPIs) and career path planning for successful agents. Assist in the development of processes to achieve the goals and objectives of the customer relations department given by the Top Management. Develop...

**Mô tả công việc**: (Mức lương: Thỏa thuận) Customer Service Team Leader: - Monitoring employee productivity and quality of customer service; - Experienced in teammanagement; - Making sure employees meet performance expectations; - Organizing workflow and ensuring that employees understand their duties or delegated tasks; - Giving...

**Mô tả công việc**: (Mức lương: Thỏa thuận) Customer Service Team Leader: - Monitoring employee productivity and quality of customer service; - Experienced in teammanagement; - Making sure employees meet performance expectations; - Organizing workflow and ensuring that employees understand their duties or delegated tasks; - Giving...

**Mô tả công việc**: (Mức lương: Thỏa thuận) Customer Service Team Leader: Monitoring employee productivity and quality of customer service; Experienced in teammanagement; Making sure employees meet performance expectations; Organizing workflow and ensuring that employees understand their duties or delegated tasks; Giving instructions to...

Mô tả công việc:(Mức lương: Thỏa thuận)pThe primary responsibility of Team Manager is to monitor and enhance the goal of quality support by providing individual coaching feedback and one-on-ones that focus on improving customer satisfaction and communication skillsReport to:Operations Manager Responsibility: Acquire and update knowledge of...

Mô tả công việc:(Mức lương: Thỏa thuận) To be responsible for the direct supervision and support of the Customer Service Representative staff in the clinic To ensure that the highest standard of customer service is provided in full accordance with both the company and clinic standard operating policies and procedures (POP's). To have a...

Mô tả công việc:(Mức lương: Thỏa thuận)Customer Service Team Leader:Monitoring employee productivity and quality of customer service;Experienced in teammanagement;Making sure employees meet performance expectations;Organizing workflow and ensuring that employees understand their duties or delegated tasks;Giving instructions to subordinate...

NIQ Customer Service team is focusing on building positive customer experiences by offering outstanding customer-centric servicing and support to uncover insights on consumer buying behavior, in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement,...

1. Quality Service Operation & Customer Satisfaction - Continuously find ways to improve Service Coverage - Suitable parts stocking for faster repair - Improve ASP technical competency through training and release of service bulletin. - Outsourcing Projects - Manage the call center. - Standardize all customer service procedures and policies 2. Service...

**Mô tả công việc**: (Mức lương: 25 - 35 triệu VNĐ) - Build, implement, and manage processes that optimize customer experience and sales operations - Work closely with leadership to design and implement plans to achieve sales objectives. From marketing to operations to technology - Understands and knows HOW to build KPIs, and more importantly,...

Mô tả công việc:(Mức lương: triệu VNĐ) Acquire and update knowledge of Microsoft products, support offerings, and licensing structure on an ongoing basis. Acquire and update knowledge of all Microsoft tools and associated working processes. Manage TLs, SMEs, Tech Engineers. Provide feedback & coaching to TLs, SMEs to improve service quality...