Customer Service Officer

2 weeks ago


Hanoi, Vietnam FiinGroup JSC Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)

a. Customer Care (80%)
- Train analysts from corporate clients to use the product
- Answer product problems
- Support data needs arising from customers
- Upsell for existing customers

b. Documentation (20%)
- Follow up the procedures, renew the contract
- Coordinate the implementation of Data mining products with the Data Analysis Team to make in-depth data reports for customers.
- Coordinate the implementation of product manuals or introduce features to customers
- Synthesize customer feedback about products, transfer information to Data and BA departments to upgrade product systems
- Report weekly, monthly and quarterly work situation to the Head of Department/ Direct Manager

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
14 - 16 Annual Paid Leave
Bao Viet Health Care
Competitive Salary & Bonus

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Education: Bachelor's degree with major in Economics
- Experience: Min 02-year experiences as Sales / Consultant / Customer Service for financial products
- Skill:

- Good command of English (TOEIC 700, IELTS 6.0)
- Excellent communication skill
- Problem-solving skill
- Proficiency in MS. Word and MS. Excel
- Teamwork skill
- Understand and analyze basic financial statement
- Attitude: Independent
- Knowledge: General knowledge on financial industry
- Remuneration package:

- Negotiable salary and incentive / bonus scheme
- Opportunity to work with leading financial experts and Japanese experts, and work in an innovative and professional work environment.
- Entitled to open career path.
- Working within an open, supportive, young and dynamic team environment
- Other benefits such as insurance, company retreat, monthly team outings and events.
- Policies on social insurance, health insurance, unemployment insurance, labor insurance and other benefits in accordance with the provisions of the Labor Law.
- 5 working days per week (Monday to Friday).

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Hành chính Văn phòng,Hành Chính/Văn Phòng

Trung cấp - Nghề
Không yêu cầu



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