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Customer Service Executive

1 month ago

Hanoi, Vietnam Công ty TNHH Earable Việt Nam Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Propose loyalty programs to increase customer engagement
- Follow lead and convert into sales
- PIC to handle customer’s complains, to collaborate with other department to resolve issues.
- Response to customer's query relating to D2C order's
- Update customer information regularly to actively contact customers on special occasions (opening, birthdays, events,...) and send wishes/gifts/incentives to them.
- Take care VIP customer ( by project).

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Contribution to a Vietnamese product that can conquer global market
- Opportunity to learn and develop, chance to companion with a potential company
- Clear policy of performance review, awards and promotion
- Full salary during probation period
- Free lunch at office, free motorbike parking
- Paid leave: 12 day off annually
- Activities: Teambuilding, happy lunch, happy hour and many interesting cultural activitie
- Health care: Annual health check
- Insurance: Social insurance, health insurance

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Bachelor's degree related field.
- Master's degree is a plus.
- Minimum 2 years work experience in the customer service field.
- Strong experience working with E-commerce (Shopify) and digital sales operations, preferably with consumer electronics or technical software field
- Good interpersonal skills and ability to build strong client relationships.
- To be creative, autonomous, and to be qualitative and quantitative results oriented.
- Demonstrate a "can do" attitude and being eager to learn.
- Excellent problem-solving skills and attention to detail.
- Strong communication and collaboration abilities.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Hành chính Văn phòng,Hành Chính/Văn Phòng

Trung cấp - Nghề
Không yêu cầu