Current jobs related to Assistant Customer Service - Hanoi - DKSH
-
Customer Experience Specialist
2 days ago
Hanoi Capital Region, Vietnam Viettel Customer Service Full timeTại Công ty DVKH Viettel, chúng tôi tin rằng "trải nghiệm tốt không phải ngẫu nhiên – mà được kiến tạo từ sự thấu hiểu." Chúng tôi mang trong mình khát vọng giúp doanh nghiệp Việt chuyển đổi số hành trình khách hàng, biến công nghệ thành công cụ chạm đến cảm xúc.Gia nhập đội...
-
Customer Service
2 weeks ago
Hanoi, Hanoi, Vietnam Han Group Full time $120,000 - $240,000 per yearPosition: Customer Service RepresentativeJob Overview:Yuzu Omakase Now Hiring: Customer Service RepresentativeWe are looking for a passionate, service-minded individual to join our team at Yuzu Omakase, a premium Japanese dining experience.As the face of the restaurant, you will be responsible for assisting guests, handling inquiries, and ensuring excellent...
-
Customer Service Assistant
2 days ago
Hanoi, Vietnam Ellsworth Adhesives Asia Limited Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) **Job Description**: - Work closely with CS team for CS tasks - Perform other duties as assigned. - To support Customer Services and Sales Teams on daily operations - Working time: 8:30 - 17:30 from Monday to Friday, alternative Saturday Working: 8:30am to 12:30pm **Benefits**: - Intern period: 6...
-
Customer Service Quality Supervisor
2 weeks ago
Hanoi, Ha Noi, , Vietnam VinFast Full time ₫50,000,000 - ₫70,000,000 per yearJob Overview:We are looking for a Customer Service Quality Supervisor to ensure top -quality customer service across our Dealer and Distributor network according to Vinfast standards. You will monitor, evaluate, and improve customer service processes while managing roadside assistance quality to enhance the overall customer experience.Key...
-
Customer Service Specialist
2 weeks ago
Hanoi, Hanoi, Vietnam GIANTVIEW PRIVATE LIMITED Full time ₫15,000,000 - ₫30,000,000 per yearKey ResponsibilitiesHandle direct buyer conversations, accurately address customer inquiries and complaints, and provide user-centric solutions to enhance customer satisfaction and trust in the company..Promptly address, resolve, and follow up on customer issues. Perform statistical analysis to identify service trends and contribute insights for product and...
-
Customer Service Representative
4 days ago
Hanoi, Vietnam Airpaz.com Full time**Job Requirement**: - Fluent in English is a must - Experience as a Customer Support Specialist or similar role is a plus - Freshgraduate are welcome to apply - Familiar with Travel industry is a plus - Able to use computer - Experienced in using help desk software and remote support tools - Excellent communication and problem-solving skills -...
-
Assistant Manager
2 weeks ago
Hanoi, Vietnam UICVN Full time**Job description**: - Explore and develop new bussiness / prospects for Bank/ affinity client or other assigned clients - Handle new/renewal business servicing, premium collection/outstanding premium management and customer services activities. - New Business Sourcing / Prospect Development via developing and opening sale/Mkt networks, channels,...
-
Customer Service Specialist
2 weeks ago
Hanoi, Hanoi, Vietnam FlowerCorner Full time ₫1,200,000 - ₫2,400,000 per yearWe're looking for a Customer Service Specialist who is proactive, customer-focused, and passionate about creating joyful experiences for our customers. You'll interact directly with customers via online channels and hotline, assist with orders, resolve issues, and help drive sales through thoughtful consultation.ResponsibilitiesCustomer Consulting:Engage...
-
Customer Service Manager
1 week ago
Hanoi, Vietnam Savills Vietnam Full time**JOB SCOPE** Be responsible for directly report to the Property Manager, ensure the working performance and services quality of the customer service department. The Customer Service (CS) Manager will be responsible for managing staff of the reception team and providing professional training for staff to help them to be ready to serve with an enthusiastic,...
-
Customer Service Specialist
1 week ago
Hanoi Capital Region, Vietnam MKIT (HONG KONG) HOLDINGS LIMITED Full time ₫200,000 - ₫400,000 per yearAbout the Role :We are looking for aCustomer Service Specialistto join our dynamic and growing team in Vietnam.In this role, you will be the key connection between our customers and the company, ensuring every customer has a smooth and satisfying experience with our products, especially in theconsumer electronicscategory.If you are proactive,...
Assistant Customer Service
3 weeks ago
**Location**:Yen Bai, VN**Job Summary** Provide "in-office" after-sales support (i.e. customer requests, orders, complaints, billing, etc.) and excellent execution of procedures, processes and guidelines **General Responsibilities** - Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources - Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks - Handle routine outbound/inbound customer requests/orders/complaints/billing and products/services information. Escalate to relevant stakeholders for follow-up actions - Handle periodic “walk-in” customer service and sales by providing quick and pleasant service to customers - Accurately enter all new customer information, existing customer orders and adjustments to ensure proper customer service, accounting of purchases, billing and inventory reconciliation - Maintain and communicate current, accurate information on pricing, products, promotions and service procedures to customers - Prepare and submit regular/ad-hoc reports to respective departments or management on all the cases logged in the system - Provide feedback to supervisor on improvement areas based on customer/client issues - Work closely with internal stakeholders to ensure timely, effective and efficient service to customers - Establish and maintain good working relationships with clients/customers **Functional Skills and Knowledge** - Demonstrate basic knowledge in customer service principles and practices - Proven SAP knowledge - Proven experience in call center/customer service environments - Proven ability in multi-tasking and prioritizing workload - Demonstrate high attention to detail, follow-through and accuracy - Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint) - Demonstrate fluency in local language and ideally in English, both written and spoken **Education** Diploma/certificate in any field **Work Experience** Minimum one to two years' experience in similar role
