Customer Service Specialist

1 week ago

Hanoi, Hanoi, Vietnam FlowerCorner Full time ₫1,200,000 - ₫2,400,000 per year

We're looking for a Customer Service Specialist who is proactive, customer-focused, and passionate about creating joyful experiences for our customers. You'll interact directly with customers via online channels and hotline, assist with orders, resolve issues, and help drive sales through thoughtful consultation.

Responsibilities

Customer Consulting:

  • Engage with customers via chat, email, and social media.
  • Advise on product selection and promotions to drive sales.
  • Provide accurate information about products and services.

Customer Support:

  • Handle inquiries, complaints, and feedback professionally.
  • Coordinate with internal teams to resolve issues quickly.
  • Ensure a positive customer experience at every touchpoint.

Working time: 6 days/week

Shift M: from 7:00 AM to 4:00 PM

Shift N: from 9:00 AM to 6:00 PM

Shift A: from 11:00 AM to 8:00 PM

Qualifications

  • Good communication skills in English
  • Fast typing & multitasking capabilities.
  • Problem-solving mindset and attention to detail.
  • Prior experience in customer service, e-commerce, or hospitality preferred
  • Ability to work under pressure and in a dynamic environment.
  • Eagerness to learn and contribute to team success.

What We Offer

  • Fixed salary + commission
  • Loyalty bonus after 1 year & annual salary reviews.
  • Bonus for participating in floral industry events:
    March 8 (International Women's Day), October 20 (Vietnamese Women's Day), and February 14 (Valentine's Day).
  • Personal & professional development with mentorship from experienced managers.
  • Social & health insurance per regulations, paid leave, public holidays.
  • Birthday gift, parking allowance.
  • Vibrant culture with company trips, bonding events, year-end party, and more.

About FlowerCorner

Founded in 2017, delivers heartfelt bouquets that make every occasion special — from birthdays to "just because." We're here to spread joy, creativity, and connection through flowers.

If you're passionate about customer service, sales, and making people smile — we'd love to have you on our team

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