Customer Service

6 days ago

Hanoi, Vietnam PERSOLKELLY Vietnam Full time

**Job descriptions**:

- Processes orders for shipment received from customer or foreign offices.
- Compiles sorts and verifies accuracy of data to be entered.
- Examines records such as bills of lading and related documents of shipments and informs customer of unit prices, shipping dates, anticipated delays and any additional information needed by customer.
- Submit into the system total cost for customer, records or files copy of orders received as requested.
- Acquire new traffics import, export, and additionally local services; post landing, customs clearance and spot business opportunities.
- Drive new revenue streams through better execution on of their marketing & lead generation campaigns and programs into the target assigned
- Investigates overdue and damaged shipments or shortages in shipments for customers and/or air and ocean carriers.
- Analyzes complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation, updating customers on a timely basis.

**Job requirements**:

- Graduated from: External Economics, Economics, Marketing, Business Administration, Commerce or equivalent, Priority in External Relations, Economics, Marketing, Business Administrationor related.
- At least 2-3 years experiences in the field of Import, Export & Logistics at Forwarding companies.
- Fluent in English.
- Good at communicating, convincing as well as capturing customer psychology quickly.
- Dynamic, enthusiastic, proactive, professional working style & high responsibility.

515840

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