Customer Service Representative
2 weeks ago
**To provide customer care**: - Collect and provide holiday plans and volume forecasts for both Customers' public holidays and Vietnamese public holidays or special days that the company holds an event. - Follow up pro-actively with production to "warn" customers on the delivery status and delivery difficulties. - Support Customer Service Manager and Customer Service Team Leader to develop and implement customer reward activities such as Tet, Christmas gifts. **To handle customer requests/ complaints and propose a solution** - Filter and assign requests to the relevant team/person. - Monitor and follow up on the progress of resolving requests. - Ensure requests are handled properly and on-time - Raise a voice and/or alarm the CS Executive if there are any critical customer-related matters. - Propose solutions to customer requests/ complaints. **To manage customer database and customer relationships** - Update and maintain the customer information records, contact list. - Develop and maintain customer relationships. **To support Production and other departments in customer-related matters** - Contact and inform customers in any production matters that Production requires such as bad inputs, instruction clarification, wrong quantity, additional editing charge, etc. - Support Production in checking any order related matters such as instruction, input. - Support Production in downloading, uploading, and order creation properly and on-time. - Transfer finished materials to customers in case it cannot be transferred via systems - Contact and inform customers in any system matters that System/IT requires such as system errors, system upgrade, system feature launch, etc. - Contact and inform customers of any billing matters that Accounting requires. - Greet new customers - Implement seasonal customer-related production workflow. - Propose a solution for improvement of IT infrastructure and system for customer service activities. **Others related tasks as assigned** - Support Customer Service Manager and Customer Service Supervisor in conducting customer satisfaction surveys, analysis issues, and propose action. - Support Customer Service Manager and Customer Service Supervisor in provide on-job training, coaching, mentoring to the team members. - Identify areas for quality management optimization/improvements and promote improvement activities of department working processes, workflows. - Ensure customer service standards are aligned with the corporate standards/values **Salary**: Up to 13,000,000₫ per month
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Customer Service Representative
4 days ago
Hanoi, Vietnam People Search International Full time**Work Location: Yogyakarta, Indonesia** Our client, a BPO company headquartered in Yogyakarta, Indonesia, is seeking qualified Customer Service Representatives to join their team. **Responsibilities**: - Manage a high volume of calls in a timely and efficient manner - Accurately identify and address customer needs - Conduct thorough investigations into...
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Customer Service Representative
6 days ago
Hanoi, Vietnam central one bataan ph inc Full timeXem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Customer Service Representative**: - **Mã tin đăng: 3657984**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất,...
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Customer Service Representative
6 days ago
Hanoi, Vietnam công ty tnhh laird việt nam Full timeXem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Customer Service Representative**: - **Mã tin đăng: 3624861**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất,...
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Customer Service Representative
2 days ago
Hanoi, Vietnam vietnam pros technology co. ltd Full timeXem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Customer Service Representative [Hà nội]**: - **Mã tin đăng: 3299833**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt...
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Customer Service
1 week ago
Hanoi, Hanoi, Vietnam Han Group Full time $120,000 - $240,000 per yearPosition: Customer Service RepresentativeJob Overview:Yuzu Omakase Now Hiring: Customer Service RepresentativeWe are looking for a passionate, service-minded individual to join our team at Yuzu Omakase, a premium Japanese dining experience.As the face of the restaurant, you will be responsible for assisting guests, handling inquiries, and ensuring excellent...
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Customer Service Representative
6 days ago
Hanoi, Vietnam esoft systems Full time**ABOUT ESOFT** Esoft is one of the world’s leading real-estate tech companies specializing in property presentations, image processing, 3D visualization, and online marketing of properties worldwide. Our customers are real estate agents and property-marketing companies in Europe, US, and Australia who rely on us for our fast service, our innovative...
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Customer Service Representative
2 weeks ago
Hanoi, Vietnam NavigosSearch Full time**What We Can Offer**: - Bonus - Training - Generating daily reports. - Following up with outstanding issues. Handling daily complaints. - Attending to daily meeting. Coordinating to solve issues inter-departments. Providing reply to customer regarding the issues. - Assisting the customer. - Maintaining appropriate relationship with customers and with other...
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Customer Service Representative
4 days ago
Hanoi, Hanoi, Vietnam Navigos Search's Client Full timeMô tả công việc:(Mức lương: Thỏa thuận)Navigos Search's Client in manufacturing sector in Đại Đồng, Bắc Ninh is finding candidate for the position.Main ResponsibilitiesReceive, process, and confirm the accuracy of customer orders using internal systems and purchase orders.Handle order modifications, maintain accurate order/customer...
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Customer Service Representative
1 week ago
Hanoi, Hanoi, Vietnam iKame Global Full time ₫1,000,000 - ₫12,000,000 per yearLocation:Hà NộiSalary:Up to VNĐExpiration date:20/12/2025Mô tả công việcUser Services:Tiếp nhận và xử lý các vấn đề, lỗi (bugs), khiếu nại của user qua các kênhPhối hợp với các phòng ban (QA, Dev, Marketing) để giải quyết triệt để vấn đề cho user.Thu thập, phân loại và tổng hợp feedback...
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Critsit Manager
4 days ago
Hanoi, Vietnam Tek Experts Full timeOverview: We’re looking for a customer-oriented Critsit Manager (Customer Service) to support our clients with excellent customer service while managing high-severity issues. You’ll be proactive in communicating with our customers and ensuring a positive support experience at all levels of the support structure. In this role, you’ll act as liaison...
