Customer Service Representative

5 days ago

Hanoi, Hanoi, Vietnam Navigos Search's Client Full time

Mô tả công việc:

(Mức lương: Thỏa thuận)

Navigos Search's Client in manufacturing sector in Đại Đồng, Bắc Ninh is finding candidate for the position.

Main Responsibilities

  • Receive, process, and confirm the accuracy of customer orders using internal systems and purchase orders.
  • Handle order modifications, maintain accurate order/customer records, and update relevant departments accordingly.
  • Prepare and submit KPI reports on a weekly, monthly, and annual basis.
  • Address inquiries and resolve order-related issues through coordination with branch or regional offices.
  • Provide planning teams with accurate order visibility to support production scheduling.
  • Work closely with planning to ensure customer satisfaction is achieved.
  • Manage multiple tasks simultaneously, responding promptly to customer needs via phone or in-person meetings.
  • Capture and understand the "voice of the customer" to implement effective improvement actions.
  • Build strong client relationships to gain valuable insights for service enhancements.
  • Balance customer satisfaction objectives with company interests.
  • Monitor and follow up on receivables.
  • Effectively manage customer feedback and claims.
  • Conduct customer visits, both locally and internationally.

Chức vụ: Nhân Viên/Chuyên Viên

Hình thức làm việc: Toàn thời gian

Quyền lợi được hưởng:

year-end and 13th

Private healthcare for employees

as company fixed bus route from Hanoi & Bacninh only

Yêu cầu bằng cấp (tối thiểu): Đại Học

Yêu cầu công việc:

  • Bachelor's degree in Business Administration or related field.
  • Minimum 2 years of experience in a similar position.
  • Fully bilingual in English and Vietnamese.
  • Strong communication, teamwork, and decision-making skills.
  • Creative, proactive, and open to innovation.
  • Proficient in Microsoft Office (Excel, Word, PowerPoint).
  • Ability to work under pressure with a positive attitude.

Yêu cầu giới tính: Nam/Nữ

Ngành nghề: Dịch Vụ Khách Hàng,Lễ Tân,Quản Lý Thành Công Khách Hàng

Đại Học

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