Customer Service Executive

4 weeks ago

Hanoi, Vietnam Device and Module Solutions (DMS) Full time

**Job Title**:Customer Service Executive

**Business Company**:Device and Module Solutions (DMS)**Location**:Hanoi, VN**Employment Type**:Fixed Term**About OMRON Asia Pacific**

OMRON began life in 1933 as Tateisi Electric Manufacturing Co. We have come a long way since. Today, our APAC network covers over 10 countries with more than 5,200 employees.
- They form the backbone of our organisation, helping us become a global leader in the field of automation.
- From designing factory automation systems for production lines, to producing electronic components in some of the world’s most widely used products, we are a manufacturer’s manufacturer. One renowned for its proprietary Sensing & Control technologies, and driving innovations in the most advanced production processes and products.**Responsibilities**:

- Input, verify and confirm customer orders and forecast
- Handle customers’ enquiries and process order and monitor delivery status to ensure resolution to customer’s satisfaction.
- Liaise with Factories to ensure that our requests for supplies are met.
- Liaise and coordinate shipping efforts between customers, Omron NSC, Factories, warehouse and third party suppliers.
- Provide daily administration support duties including updating of reports, documents, controls & filing.
- Ensure timely reporting and monitoring of inventory and backlog status.
- Monitor customer’s billing and conduct frequent credit check to ensure that credit facilities granted to customers are in line with Company policy.
- To provide speedy and accurate support to distributors and direct customers on matter pertaining to their orders.
- To provide logistics solution pertaining to customer needs.
- Investigate customer complaints, identify root causes and implement corrective actions
- Ensure timely closure of all complaints.
- Close monitoring of monthly sales target to ensure that it is in line with the amount forecasted.
- To assist sales personnel in processing sample to customers when required
- Other duties which may be assigned from time to time to achieve corporate objectives

**Job Requirements**
- Bachelor's Degree in Business Administration / SCM / Logistics or relevant discipline fresh graduate, OR,
- Diploma in Business Administration / SCM / Logistics or relevant discipline with a minimum of 3-5 years of working experience in an operational environment in a service industry, preferably in the electronics sector, may be considered.
- Experience with factories is a plus.
- Relevant professional business administration / SCM / Logistics certification is a plus.
- Experience with electronic components (relays, switches sensors etc.) is a plus
- Experience in electronics manufacturing industry is a plus
- Computer literate and familiar with Microsoft Office Applications
- Minimum travel to visit factories or customers when required

**WHY JOIN US**

**The Benefits**
OMRON rewards its people in a number of ways depending on their role and performance. It also regularly benchmarks its benefits package to the market place to ensure that it remains competitive.
- **Employee Profiles**
At OMRON, people make the difference, no matter what their role or how long they have worked for us. Their drive and commitment ensures continued growth and success of the business.**Req ID**:2346

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