Customer Service Representative
7 months ago
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Interact with manufacturing to prioritize orders and with other areas of discipline to identify and solve problems pertaining to sales, service and delivery
- Escalation of web site process and service issues in a timely and consistent manner
- Coordinate with appropriate groups all special requirements to include product configuration, testing and shipment dates for orders
- Proactively communicate any changes in commitment to distribution and/or dealers
- Work with other departments to successfully resolve customer issues in a timely fashion
- Provide high touch customer service for a high tech product by building and maintaining client relationships and following departmental processes
- Investigates/resolves common problems. Promotes company products/services
- Assesses basic needs of customer and suggests alternative products/services
- Resolves product/service problems
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
13 months salary and bonus
Saturday and Sunday off
Professional environment
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
- Bachelors Degree in a related field;
- 3 years of customer support experience in manufacturing;
- Technical sales experience preferred;
- Ability to create a "cared for" customer atmosphere;
- Demonstrates sound business judgment and decision making;
- Excellent verbal and written communication and problem solving skills;
- Strong business correspondence skills;
- Attention to detail, follow up and multitasking;
- Thorough understanding of Internet technologies including browser basics;
- Team player with positive attitude;
- Good at English in 4 skills: listening, speaking, writing and reading;
- Computer competencies including: MS Outlook, Word, and Excel;
- Ability to develop creative solutions to customer service issues;
- Ability to present the product and the company in a professional manner;
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Giáo Dục Đào Tạo,Ngoại Ngữ
Đại Học
Không yêu cầu
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