Customer Service Representative

4 months ago


Hanoi, Vietnam Talentnet Full time

$750 - $750
- Manufacturing

**RESPONSIBILITIES**:

- Receives processes and verifies the accuracy of orders from customers utilizing the organizations internal systems and customer purchase orders.
- Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
- Reporting of KPI’s results (weekly, monthly, yearly)
- Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order-related issues.
- Provide visibility to planning department to facilitate production activities
- Communication with planning team to make plans to achieve external customer satisfaction.
- High ability on multitask activities while attending customer requirement by phone our personal meetings.
- Assure Customer Satisfaction by understanding the voice of the customer in all related areas
- Stablish good relationship with customer to obtain useful information to implement improvement actions.
- Balance the importance of customer satisfaction vs company interest
- Management and Follow up of Receivables.
- Effective Management of Customer Feedbacks and Claims
- Visit Customers (Local and Overseas)

**REQUIREMENTS**:
**Skills & Experience**
- Facilitates the collection of competitive information in order to monitor business trends and opportunities.
- Works with the organization’s other branch/regional offices to resolve problems, facilitate solutions and enhance customer service offerings.
- Answers customer inquiries/communications as required and attends regular customer service departmental meetings
- Provides activity/statistical summary reports each week to Managers.
- Performs other related duties as assigned by management.
- At least 2 Years experiences.
- Good Image and Presentation.
- Degree Level (Graduated): Business Administration.
- Must be 100% bilingual (English-Vietnamese).
- High Conference call abilities.

**Other important requirements**
- Developing sustainable cooperative working relations with others.
- High skills for teamwork and communication
- Organizing, Planning, and Prioritizing Work.
- Systematic methodology to resolve problems
- Must be able to take instruction and offer advice when needed. In addition, they often need to coordinate their work with other.
- Decision making ability.
- Mindset in innovation and high proactivity.
- Basic Statistic Control
- Open mindset for changes that leads to improvement
- Proven Leadership and Proactiveness
- High Skills of Office (Excel, Word, PowerPoint)
- Participate in Continuous Improvement Initiatives in several areas of the company
- Proven Leadership and Proactiveness
- Good working attitude
- Ability to work under pressure

**For more information, please contact**:

- Ms. Nguyen Thi Ngoc Ly (84) 24 3936 7618 - Ext: 142



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