Customer Service Representative

5 days ago


Hanoi, Vietnam Talentnet Full time

$750 - $750
- Manufacturing

**RESPONSIBILITIES**:

- Receives processes and verifies the accuracy of orders from customers utilizing the organizations internal systems and customer purchase orders.
- Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
- Reporting of KPI’s results (weekly, monthly, yearly)
- Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order-related issues.
- Provide visibility to planning department to facilitate production activities
- Communication with planning team to make plans to achieve external customer satisfaction.
- High ability on multitask activities while attending customer requirement by phone our personal meetings.
- Assure Customer Satisfaction by understanding the voice of the customer in all related areas
- Stablish good relationship with customer to obtain useful information to implement improvement actions.
- Balance the importance of customer satisfaction vs company interest
- Management and Follow up of Receivables.
- Effective Management of Customer Feedbacks and Claims
- Visit Customers (Local and Overseas)

**REQUIREMENTS**:
**Skills & Experience**
- Facilitates the collection of competitive information in order to monitor business trends and opportunities.
- Works with the organization’s other branch/regional offices to resolve problems, facilitate solutions and enhance customer service offerings.
- Answers customer inquiries/communications as required and attends regular customer service departmental meetings
- Provides activity/statistical summary reports each week to Managers.
- Performs other related duties as assigned by management.
- At least 2 Years experiences.
- Good Image and Presentation.
- Degree Level (Graduated): Business Administration.
- Must be 100% bilingual (English-Vietnamese).
- High Conference call abilities.

**Other important requirements**
- Developing sustainable cooperative working relations with others.
- High skills for teamwork and communication
- Organizing, Planning, and Prioritizing Work.
- Systematic methodology to resolve problems
- Must be able to take instruction and offer advice when needed. In addition, they often need to coordinate their work with other.
- Decision making ability.
- Mindset in innovation and high proactivity.
- Basic Statistic Control
- Open mindset for changes that leads to improvement
- Proven Leadership and Proactiveness
- High Skills of Office (Excel, Word, PowerPoint)
- Participate in Continuous Improvement Initiatives in several areas of the company
- Proven Leadership and Proactiveness
- Good working attitude
- Ability to work under pressure

**For more information, please contact**:

- Ms. Nguyen Thi Ngoc Ly (84) 24 3936 7618 - Ext: 142



  • Hanoi, Vietnam PEOPLE SEARCH INTERNATIONAL Full time

    **Work Location: Yogyakarta, Indonesia** Our client, a BPO company headquartered in Yogyakarta, Indonesia, is seeking qualified Customer Service Representatives to join their team. **Responsibilities**: - Manage a high volume of calls in a timely and efficient manner - Accurately identify and address customer needs - Conduct thorough investigations into...


  • Hanoi, Vietnam PEOPLE SEARCH INTERNATIONAL Full time

    **Work Location: Yogyakarta, Indonesia** Our client, a BPO company headquartered in Yogyakarta, Indonesia, is seeking qualified Customer Service Representatives to join their team. **Responsibilities**: - Manage a high volume of calls in a timely and efficient manner - Accurately identify and address customer needs - Conduct thorough investigations into...


  • Hanoi, Vietnam PT. PEOPLE SEARCH INTERNATIONAL Full time

    Our client, a BPO company headquartered in Yogyakarta, Indonesia, is seeking qualified Customer Service Representatives to join their team. **Responsibilities**: - Manage a high volume of calls in a timely and efficient manner - Accurately identify and address customer needs - Conduct thorough investigations into customer issues - Provide effective...


  • Hanoi, Vietnam People Search International Full time

    **Work Location: Yogyakarta, Indonesia** Our client, a BPO company headquartered in Yogyakarta, Indonesia, is seeking qualified Customer Service Representatives to join their team. **Responsibilities**: - Manage a high volume of calls in a timely and efficient manner - Accurately identify and address customer needs - Conduct thorough investigations into...


  • Hanoi, Vietnam central one bataan ph inc Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Customer Service Representative**: - **Mã tin đăng: 3657984**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất,...


  • Hanoi, Vietnam công ty tnhh laird việt nam Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Customer Service Representative**: - **Mã tin đăng: 3624861**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất,...


  • Hanoi, Vietnam Ellsworth Adhesives Asia Limited Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Inside Sales Support - Responsible to source and purchase materials from both local and oversea vendors. - To generate customer quotation at advised margin in a timely manner. - Be one of the Customer's key contact person for customer order management and attend to customer call. - Follow up on...


  • Hanoi, Vietnam akzonobel vietnam Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Customer Technical Service Representative - Powder Coating**: - **Mã tin đăng: 3426323**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng...


  • Hanoi, Hanoi, Vietnam Ellsworth Adhesives Asia Limited Full time

    Mô tả công việc:(Mức lương: Thỏa thuận)Inside Sales Support Responsible to source and purchase materials from both local and oversea vendors. To generate customer quotation at advised margin in a timely manner. Be one of the Customer's key contact person for customer order management and attend to customer call. Follow up on account receivables...


  • Hanoi, Vietnam Gratitude Inc. Full time

    **Gratitude Inc.** is a leading professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, Kenya, Nigeria, Singapore, Vietnam, Thailand, and USA for now. We are a Direct Sourcing Partner Company of the different top BPOs offshore and...


  • Hanoi, Vietnam INFUSE Full time

    **OUR HIRING PROCESS**: - We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. - At this point, we will invite you to interview with our hiring manager and/or the interview team....


  • Hanoi, Vietnam INFUSEmedia Full time

    **OUR HIRING PROCESS**: - We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. - At this point, we will invite you to interview with our hiring manager and/or the interview team....


  • Hanoi, Vietnam INFUSE Full time

    **OUR HIRING PROCESS**: - We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. - At this point, we will invite you to interview with our hiring manager and/or the interview team....


  • Hanoi, Vietnam Esoft Vietnam Full time

    **To provide customer care**: - Collect and provide holiday plans and volume forecasts for both Customers' public holidays and Vietnamese public holidays or special days that the company holds an event. - Follow up pro-actively with production to "warn" customers on the delivery status and delivery difficulties. - Support Customer Service Manager and...


  • Hanoi, Vietnam esoft systems Full time

    **ABOUT ESOFT** Esoft is one of the world’s leading real-estate tech companies specializing in property presentations, image processing, 3D visualization, and online marketing of properties worldwide. Our customers are real estate agents and property-marketing companies in Europe, US, and Australia who rely on us for our fast service, our innovative...


  • Hanoi, Hanoi, Vietnam Công ty TNHH Esoft Vietnam Full time

    Mô tả công việc:(Mức lương: Thỏa thuận)To provide customer care: Collect and provide holiday plans and volume forecasts for both Customers' public holidays and Vietnamese public holidays or special days that the company holds an event. Follow up proactively with production to "warn" customers on the delivery status and delivery difficulties....


  • Hanoi, Hanoi, Vietnam esoft systems Full time

    ABOUT ESOFTEsoft is one of the world's leading real-estate tech companies specializing in property presentations, image processing, 3D visualization, and online marketing of properties worldwide.Our customers are real estate agents and property-marketing companies in Europe, US, and Australia who rely on us for our fast service, our innovative solutions, and...


  • Hanoi, Vietnam Công Ty TNHH Laird Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Interact with manufacturing to prioritize orders and with other areas of discipline to identify and solve problems pertaining to sales, service and delivery - Escalation of web site process and service issues in a timely and consistent manner - Coordinate with appropriate groups all special...


  • Hanoi, Vietnam NavigosSearch Full time

    **What We Can Offer**: - Bonus - Training - Generating daily reports. - Following up with outstanding issues. Handling daily complaints. - Attending to daily meeting. Coordinating to solve issues inter-departments. Providing reply to customer regarding the issues. - Assisting the customer. - Maintaining appropriate relationship with customers and with other...


  • Hanoi, Hanoi, Vietnam Công Ty TNHH Laird Việt Nam Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) Interact with manufacturing to prioritize orders and with other areas of discipline to identify and solve problems pertaining to sales, service and delivery Escalation of web site process and service issues in a timely and consistent manner Coordinate with appropriate groups all special requirements to...