Customer Service Representative
6 months ago
**Work Location: Yogyakarta, Indonesia**
Our client, a BPO company headquartered in Yogyakarta, Indonesia, is seeking qualified Customer Service Representatives to join their team.
**Responsibilities**:
- Manage a high volume of calls in a timely and efficient manner
- Accurately identify and address customer needs
- Conduct thorough investigations into customer issues
- Provide effective solutions to resolve customer concerns
- Maintain detailed records of customer interactions within the call center database
- Consistently meet performance targets for quality conversations
**Qualifications**:
- 1-2 years of experience in a call center or customer service environment
- Demonstrated passion for social media engagement and human interaction
- Willingness to relocate to Yogyakarta, Indonesia
- Flexibility to work in a rotating shift schedule, including graveyard hours
- Fluency in Thai or Vietnamese (+ English)
- Open to applicants of Thai and Vietnamese nationality only
**Salary**: From 18,600,000₫ per month
**Language**:
- Vietnamese (preferred)
Ability to Commute:
- Hải Phòng (required)
Ability to Relocate:
- Hải Phòng: Relocate before starting work (required)
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