Customer Service Representative

5 months ago


Hanoi, Vietnam Emapta Full time

**Job Information**:
Job Family

**CSR***

Work Arrangement

**WFH***

City

**Hanoi***

State/Province

**Ha Noi***

Country

**Viet Nam***

**Soar Globally in the World of Blockchain: Elevate Your Customer Service Career Today**

At the forefront of the global blockchain ecosystem stands our client, whose comprehensive product suite includes the largest digital asset exchange. With a mission to become the infrastructure provider for the crypto industry's future, they are committed to harnessing Web3 technology for positive impact. As a non-profit organization, our client is deeply devoted to empowering and protecting users in a digitally connected world. Since their inception, user protection has been their top priority, leading them to implement cutting-edge security measures and strict data privacy controls across their ecosystem. Joining our client's team presents an exciting opportunity to contribute to the forefront of the crypto industry, shaping a safer and more prosperous digital landscape for all.

**A preview of your role**

**_
Dive into the exciting details of your role:_**
- Employment type: Full-time- Shift: Shifting- Work setup: Remote/ Work from Home

**Unlock the keys to success in this opportunity**
- Bachelor's degree or above in a relevant field.
- Minimum of 1 year of experience in customer service, preferably in finance or e-commerce.
- Demonstrated integrity, attention to detail, and a strong sense of responsibility.
- Excellent communication skills, both written and verbal, with the ability to articulate complex concepts clearly and concisely.
- Proven ability to thrive in a fast-paced environment and handle pressure with professionalism and composure.
- Flexible availability to work various shifts, including nights and weekends, as needed.
- Genuine passion for the customer service industry and a positive attitude toward the crypto industry.
- Personal or professional experience with cryptocurrency is highly desirable.
- Bilingual proficiency in English and Vietnamese.

**Discover the thrilling prospects that await you**
- Assist customers with account-related issues, technical troubleshooting, and general inquiries about Binance's products and services.
- Provide accurate and helpful information to customers regarding cryptocurrency trading, security measures, and account management procedures.
- Collaborate with internal teams to resolve escalated issues and ensure a seamless customer experience.
- Maintain thorough documentation of customer interactions and adhere to established service protocols and guidelines.
- Continuously strive to exceed performance targets and contribute to the overall success of the customer service team.

**Why embark on a journey with us?**
- Remote/Work from Home
- Career growth opportunities
- Diverse and supportive work environment
- Upskilling: Emapta Academy

**Who are we?**

At Emapta, we believe in building careers that resonate with passion, purpose, and the vibrant spirit of Vietnam. Our diverse roster of over 700 international clients spans various industries, offering you a dynamic platform to showcase your skills and make a meaningful impact on a global scale. For over a decade, we have helped companies adapt to ever-changing market needs by providing access to a wide range of talent, office solutions, and more. Our mission is to hone your skills and help you reach the top and become part of the top 1% talent in Vietnam.

Emapta is more than just a company; it's a tight-knit community that values the unique blend of professionalism and Vietnamese warmth. Ou organization embodies a culture that encourages innovation, collaboration, and continuous learning. Share your passion and enthusiasm across the globe and enjoy the flexibility to thrive in your career while savoring the joys of life outside the office.

Be part of Emapta's story - a story that values diversity, celebrates success, and embraces the colorful culture of Vietnam.

EmaptaExperience



  • Hanoi, Vietnam People Search International Full time

    **Work Location: Yogyakarta, Indonesia** Our client, a BPO company headquartered in Yogyakarta, Indonesia, is seeking qualified Customer Service Representatives to join their team. **Responsibilities**: - Manage a high volume of calls in a timely and efficient manner - Accurately identify and address customer needs - Conduct thorough investigations into...


  • Hanoi, Vietnam PEOPLE SEARCH INTERNATIONAL Full time

    **Work Location: Yogyakarta, Indonesia** Our client, a BPO company headquartered in Yogyakarta, Indonesia, is seeking qualified Customer Service Representatives to join their team. **Responsibilities**: - Manage a high volume of calls in a timely and efficient manner - Accurately identify and address customer needs - Conduct thorough investigations into...


  • Hanoi, Vietnam PEOPLE SEARCH INTERNATIONAL Full time

    **Work Location: Yogyakarta, Indonesia** Our client, a BPO company headquartered in Yogyakarta, Indonesia, is seeking qualified Customer Service Representatives to join their team. **Responsibilities**: - Manage a high volume of calls in a timely and efficient manner - Accurately identify and address customer needs - Conduct thorough investigations into...


  • Hanoi, Vietnam PT. PEOPLE SEARCH INTERNATIONAL Full time

    Our client, a BPO company headquartered in Yogyakarta, Indonesia, is seeking qualified Customer Service Representatives to join their team. **Responsibilities**: - Manage a high volume of calls in a timely and efficient manner - Accurately identify and address customer needs - Conduct thorough investigations into customer issues - Provide effective...


  • Hanoi, Vietnam central one bataan ph inc Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Customer Service Representative**: - **Mã tin đăng: 3657984**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất,...


  • Hanoi, Vietnam công ty tnhh laird việt nam Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Customer Service Representative**: - **Mã tin đăng: 3624861**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất,...


  • Hanoi, Vietnam Gratitude Inc. Full time

    **Gratitude Inc.** is a leading professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, Kenya, Nigeria, Singapore, Vietnam, Thailand, and USA for now. We are a Direct Sourcing Partner Company of the different top BPOs offshore and...


  • Hanoi, Vietnam Esoft Vietnam Full time

    **To provide customer care**: - Collect and provide holiday plans and volume forecasts for both Customers' public holidays and Vietnamese public holidays or special days that the company holds an event. - Follow up pro-actively with production to "warn" customers on the delivery status and delivery difficulties. - Support Customer Service Manager and...


  • Hanoi, Vietnam esoft systems Full time

    **ABOUT ESOFT** Esoft is one of the world’s leading real-estate tech companies specializing in property presentations, image processing, 3D visualization, and online marketing of properties worldwide. Our customers are real estate agents and property-marketing companies in Europe, US, and Australia who rely on us for our fast service, our innovative...


  • Hanoi, Vietnam Công Ty TNHH Laird Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Interact with manufacturing to prioritize orders and with other areas of discipline to identify and solve problems pertaining to sales, service and delivery - Escalation of web site process and service issues in a timely and consistent manner - Coordinate with appropriate groups all special...


  • Hanoi, Vietnam Talentnet Full time

    $750 - $750 - Manufacturing **RESPONSIBILITIES**: - Receives processes and verifies the accuracy of orders from customers utilizing the organizations internal systems and customer purchase orders. - Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and...


  • Hanoi, Vietnam Runningman Corporation Full time

    **_Major Responsibilities:_** - Maintaining customer relations. - Providing feedback to Supervisor/ Head on customer’s needs/feedback. - Preparing and generating reports/relating customer’s queries. - Researching into customers’ queries/concerns into the systems. - Data entries of event results in the systems. - And all other tasks/responsibilities...


  • Hanoi, Vietnam Airpaz.com Full time

    **Job Requirement**: - Fluent in English is a must - Experience as a Customer Support Specialist or similar role is a plus - Freshgraduate are welcome to apply - Familiar with Travel industry is a plus - Able to use computer - Experienced in using help desk software and remote support tools - Excellent communication and problem-solving skills -...


  • Hanoi, Vietnam Integris Capital Full time

    **Based on time zone difference, you are expected to work at night.** **Working hours**:9:30 PM to 5 AM Vietnam time **Working mode**: Remote **Salary**: Start with $600 per month **Position Overview**: Hexa PM is seeking a motivated and experienced Customer Service Representative to join our dynamic team. As a Customer Service Representative, you will...


  • Hanoi, Vietnam Công Ty TNHH Laird Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Responsibilities will include but will not be limited to Key Responsibilities: - Manage pricing and quotation processes in a timely manner, ensuring accuracy and efficiency. - Oversee smooth delivery transactions with related parties, promptly addressing any issues that arise and suggesting...


  • Hanoi, Vietnam Công Ty TNHH Laird Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận)  Manage pricing and quotation processes in a timely manner, ensuring accuracy and efficiency.  Oversee smooth delivery transactions with related parties, promptly addressing any issues that arise and suggesting appropriate improvement actions to prevent future occurrences.  Handle customer...


  • Hanoi, Vietnam APL Logistics Full time

    **Job Purpose* This position is responsible for delivering APLL commitment to customers, meeting day to day operations requirements of the customers. The position assists and supports customer service supervisor (CSS) in guiding customer service representatives (CSR) and senior customer service representatives (Senior CSR) to achieve customer service...

  • Critsit Manager

    5 months ago


    Hanoi, Vietnam Tek Experts Full time

    Overview: We’re looking for a customer-oriented Critsit Manager (Customer Service) to support our clients with excellent customer service while managing high-severity issues. You’ll be proactive in communicating with our customers and ensuring a positive support experience at all levels of the support structure. In this role, you’ll act as liaison...


  • Hanoi, Vietnam Công ty TNHH Esoft Vietnam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) To provide customer care: - Collect and provide holiday plans and volume forecasts for both Customers' public holidays and Vietnamese public holidays or special days that the company holds an event. - Follow up pro-actively with production to "warn" customers on the delivery status and delivery...


  • Hanoi, Vietnam Tek Experts Full time

    Overview: We’re looking for a customer-oriented Microsoft Customer Service Specialist to support our clients with excellent customer service while managing high-severity issues. You’ll be proactive in communicating with our customers and ensuring a positive support experience at all levels of the support structure. In this role, you’ll act as liaison...