Customer Service Leader

3 weeks ago

Hanoi, Vietnam PepsiCo Full time

Overview:

- To ensure purchase orders from customer can be processed on-time and accuracy and deliveries and billing documents can be action.
- Be the contact point of Sales/ Customers to work cross-functionally (QA, Finance, Planning, Logistics ) to settle issues related to sales operation.
- To ensure all the information relevant to customer orders is delivered to Sales/ Customers timely and accurately

**Responsibilities**:

- To ensure around 180 purchase orders received from customer can be processed on-time and accuracy - **execution**.
- Proceed and follow up with CCD, Logistics team on payments for promotion program, tool of trade on-time and accuracy - **execution**.
- Work with Sales/ Customers to proceed transfer payment as per aligned timeline to support truck planning process & logistics resource planning improvement - **execution**.
- Cooperate and follow up with Logistics to minimize customer pending order - **execution.**:

- Timely and accurate daily, weekly, and monthly sales order pending, customer transfer report, ad-hoc order report, case fill rate reports - **execution, consultation**.
- Announce sales policy and procedures are delivered to Sales/ customers timely and accurately - **execution.**:

- Be the contact point of frontline/ Customers to work cross-functionally (QA, Finance, Planning, Logistics, etc.) to settle issue relating to sales operation - **execution, consultation**.
- Ensure all customers’ complaints are resolved adequately and in line with the company’s policy - **execution**.
- Supervise 3 team members to ensure the smooth and effective CS operation -** consultation**

Qualifications:
**Qualification**:Intermediate or College or Bachelor (University) of Economics, Business Administration, Finance, Statistic.

**Experience**:

- 1-2 years in Sales Admin, Customer Service
- Knowledge of Oracle, SAP system is a plus

**Key Skills and competencies**:

- Microsoft office skills: Word, Excel, Power Point, Outlook
- Good English in reading and writing skills
- Problem solving skill
- Communication skill
- Accuracy data consolidation and Analyst
- Monitoring/tracking/follow up skill
- Careful, diligent, honest, highly compliant.

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