Customer Service Executive/ Service Planner

7 months ago

Hanoi, Vietnam Rentokil Initial Full time

**_Handle Customer Service Activities_**
- Planning and contacting customer for daily service schedule:

- Manage service plan and documentation support:

- Checking planning activities weekly to ensure the manpower, time effectiveness, travelling including minimum overtime before service schedule is confirmed.
- Sending visit notifications to customers on a monthly basic and when required.
- Register service team information with site management unit before visits.
- Calling and confirming with customers for routine visits at least 12 hours before actual visits
- Discussion frequently with Supervisor/ Technicians of new schedule/ schedule changed versus initial arrangement as per Sale Dept/customer’s request.
- Field attachment with service technician to deep dive customers understanding as well as travelling.
- Ensure SOS completion comparing with service schedule and on time.
- Tracking all Visit Note/ Visit Rejection and escalate service issues to related function and follow up.
- Printing and passing service dockets completed in monthly basis to Finance (Collection team) team in timely basis as required.
- Report and highlight to management team any unreasonable issues related to service schedule and actual service perform.

**_Other requested tasks _**
- Handling seasonal projects, which is launched internally and effecting to Operations department.
- Build up and develop the company’s culture with professional image.
- Other related tasks are required

**Requirements**:

- Graduated from College/University with major in Business Administration, Customer Service, Technical fields with the same level in foreign companies.
- Have at least 02-year experience in the field of sales administrator and/or customer service.
- Good working behavior
- Able to work independently and hard working in a multitask function
- Able to solve problems well
- Have responsibility and ability of management on small team
- Skill of communication in English
- Having knowledge on accounting is preferable
- Good health & willing to visit outside

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