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Customer Service Officer
4 months ago
Position:
Customer Service Officer
**Job Description**:
What You'll Be Doing
- Provide internal and external customer service and sales support for order management and system-related work - SO entries, maintenance, shipment release & inventory management.
- Working in close collaboration with Field Sales and Inside Sales for Pre-Order & Order Entries.
- Responsible for Customer Master File management as well as handling VAT refunds for customer returns.
- Ensure on time delivery and resolving discrepancies, recommending solutions and/or action plans
- Handle branch service requests (e.g., RMA, initiate Corrective Action Request and Field Quality Request analysis)
- Submit Customer Surveys and correct post-delivery issues
What We Are Looking For
- Diploma / Bachelor's Degree
- 3-5 years of relevant experience in a customer service / order processing job function
- Experience within the electronics or high technology industry is an advantage
- Excellent customer service and interpersonal skills
- Excellent communication skills
- Demonstrated analytical and problem-solving skills
- Skill in prioritizing requests, work, and multi-tasking
What's In It For You
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- Medical Insurance
- Life Insurance
- Year-end bonus
- Performance Bonus
- 5-Day Work Week
- Growth Opportunities
- And more
About Arrow
**Location**:
VN-Ho Chi Minh City, Vietnam (Dang Tran Con St)
Time Type:
Full time
Job Category:
Business Support
Position:
Customer Service Officer
**Job Description**:
What You'll Be Doing
- Provide internal and external customer service and sales support for order management and system-related work - SO entries, maintenance, shipment release & inventory management.
- Working in close collaboration with Field Sales and Inside Sales for Pre-Order & Order Entries.
- Responsible for Customer Master File management as well as handling VAT refunds for customer returns.
- Ensure on time delivery and resolving discrepancies, recommending solutions and/or action plans
- Handle branch service requests (e.g., RMA, initiate Corrective Action Request and Field Quality Request analysis)
- Submit Customer Surveys and correct post-delivery issues
What We Are Looking For
- Diploma / Bachelor's Degree
- 3-5 years of relevant experience in a customer service / order processing job function
- Experience within the electronics or high technology industry is an advantage
- Excellent customer service and interpersonal skills
- Excellent communication skills
- Demonstrated analytical and problem-solving skills
- Skill in prioritizing requests, work, and multi-tasking
What's In It For You
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- Medical Insurance
- Life Insurance
- Year-end bonus
- Performance Bonus
- 5-Day Work Week
- Growth Opportunities
- And more
About Arrow
**Location**:
VN-Ho Chi Minh City, Vietnam (Dang Tran Con St)
Time Type:
Full time
Job Category:
Business Support
