Customer Service Executive

2 days ago


Hanoi, Vietnam DEEP C Industrial Zones Full time

**Job Summary**:

- The Customer Service Executive will report to Senior Department Manager (Sales & Marketing Department). You will work at Ha Long Office in Quang Ninh._

**Duties/Responsibilities**:

- Provide guidelines on investment procedure to customers._
- Will join and assist Sales Executives at final meeting(s) before signing contract with new customer._
- Post IRC/ERC support: construction permit, inport/export, tax,_
- Information management: constructors, hotels, consultants,; follow-up new laws and regulations._
- CIL Management: support contract draft and negotiation._
- USA & GSA: support drafting and negotiation._
- LURC: following-up._
- Utilities and services: PDA, WUA send out, negotiation_
- Jetty services: drafting, sending out, negotiating_
- Telecom: support drafting and negotiation._
- USA & GSA: support drafting and negotiation._
- Clients construction and operation coordination, with support from SE/AE._
- Support Marketing with customer event organization._
- Visit clients on a regular basis for mutual updates and build relationship._
- Identify upselling opportunities._
- Keep CRM/Smartsheets up-to-date with latest reports and key data._
- Stay informed about latest relevant business news among clients._
- Take ownership of customers issues and follow problems through to resolution: Total Customer Ownership._
- Bi-yearly customer satisfaction survey._
- Organizing job fairs with support of Marketing._

**Requirement/Abilities**:

- Preferably over 2 years of customer service experience;_
- Preferably background in industrial real estate business, and investment projects;_
- Excellent at English (Speaking, Writing, Reading, Listening)_;_
- Professional behavior and attitude;_
- Ability to prioritize tasks when appropriate;_
- Honest, initiative, s_trong analytical and problem-solving skills_;_



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