Customer Service Agent

5 days ago


Hanoi, Vietnam Công Ty Cổ Phần Thương Mại Điện Tử Greenmazing Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Ensure customer satisfaction and provide professional customer support.
- Coordinate with Suppliers and partners to update and monitor the Customer’s orders ( Quality, Shipping Leadtime, Payment issue,etc)
- Work closely with other departments if customers are having problems with the product (feedback, request,etc)
- Other tasks assigned by the Supervisor/Leader.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Having chances to get attractive company bonus every month/year
- Company trip once a year + Joining party
- Salary and position is reviewed 1 time a year
- Bonus by individual ability and company’s performance.
- Social insurance, health insurance, unemployment insurance and other benefits
- Dynamic and sociable working environment.

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Graduated from relevant majors Economic/English.
- Good English communication skills (English: 6.5 IELTS or equivalent).
- Proficient with Word, Excel, Google Sheet, and Customer service system ( Fresh desk, help desk,etc)
- 6 months - 1 year of experience in customer service is a plus.
- Ability to stay calm when customers are stressed or upset.
- Attention to detail and desire to learn.
- High sense of responsibility and enthusiasm.
- Have logical thinking, synthesis and problem solving skills
- Be suitable with our three core values: sharing - daring - integrity

**Benefits:

- Highly competitive salary
- Bonus: Divide profits twice a year regarding the company’s business performance
- Vietnam Social Insurance Included
- Individual opinions are heard and respected
- Periodic mentoring program included
- Human-centric and friendly working environment
- Daily break time with free games and snacks.
- WE WILL CONTACT SUITABLE CANDIDATES ONLY.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Thương Mại Quốc Tế

Trung cấp - Nghề
Không yêu cầu



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