Customer Service

3 months ago

Hanoi, Vietnam Công ty TNHH Animal Doctors International Việt Nam Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)Key Responsibilities
- Serve as “Ambassadors” - creating and maintaining goodwill for the hospital.
- Troubleshoot issues over phone calls, chat and handle customer complaints.
- Make calls, follow up and update on lists of customers.
- Schedule appointments and other patient visits in the appointment book, including re-check appointments, surgeries, and drop offs.
- Call clients to confirm appointments, remind of missed appointments and laboratory results as well as callbacks for procedures performed.
- Relay appropriate information to/from clients to doctors and/or management
- Quickly understand client needs and initiate the process of meeting those needs.
- Help new clients completely fill out the registration form. Inform new clients about services, etc. that we offer.
- Maintain proper documentation in the electronic medical record
- Prepare deposit slips and/or cash balancing worksheet for the daily bank deposit as directed by the Hospital/Office Manager.
- Present and explain fee estimates for treatment/surgery to clients.
- Process payment transactions

What We Offer
- Dynamic, supportive environment
- International Company with many different nationalities
- Excellent Salary Scale & Year-End Salary Review
- Frequent Team Building Activities
- A rewarding & meaningful role where you make a difference in pets’ lives

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Excellent Salary Scale & Year-End Salary Review

Frequent Team Building Activities

Dynamic, supportive environment
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
What We Are Looking For
- Good English communication skills, especially speaking
- Great client service skills.
- Great phone skills.
- Must be friendly, outgoing, “people-oriented.”
- Excellent communication skills.
- Ability to work in a team oriented environment.
- Well groomed, organised and detail oriented.
- Ability to take direction.
- Ability to handle money accurately and honestly.
- Must possess sound decision making skills and multi-task while working in an environment of stress.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Giao Nhận Hàng,Kho Vận

Trung cấp - Nghề
Không yêu cầu

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