Customer Service Officer
5 months ago
**What We Can Offer**:
1. Customer Relationship Management
- Ensure new Customer accounts are properly administered
- Maintain and expand Customer relationship within order processing and scope of service level
- Ensure Customer orders are properly administered and delivered
- Ensure timely receipt of payments from Customers
- Maintain close working relationships with internal & external parties serving as a communication link between Customer and Sales Staffs to ensure responsiveness.
- Support customers’ request for product or delivery related documents
- Support customer and sales request for samples.
2. Claims Handling
- Ensure customer complaint process is properly managed and resolved
3. Reporting
- Accurately report on customer order status and any other information that may be relevant to Company’s business interest.
- Provide audit supports
4. Perform other ad-hoc tasks as assigned by superior.
**Job Requirements**:
- Must have SAP experience
- Proven track record in a progressive MNC
- At least 2 years of experience in Customer Service
- Strong in Microsoft Office eg. MS excel, MS word...
**Job Locations**:
- Ha Noi
-
Customer Service Officer
5 months ago
Hanoi, Vietnam FiinGroup JSC Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) a. Customer Care (80%) - Train analysts from corporate clients to use the product - Answer product problems - Support data needs arising from customers - Upsell for existing customers b. Documentation (20%) - Follow up the procedures, renew the contract - Coordinate the implementation of Data...
-
[hà Đông] Customer Service Officer
6 months ago
Hanoi, Vietnam Tổ chức giáo dục và đào tạo Apollo Việt Nam Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Efficient & high-quality implementation of customer care at the center. CSOs are responsible for customer care to all internal and external customers. - Reporting: At all times CSOs should know and be able to report on all aspects of the responsible areas related to sales and customer service...
-
Customer Service Representative
5 months ago
Hanoi, Vietnam Talentnet Full time$750 - $750 - Manufacturing **RESPONSIBILITIES**: - Receives processes and verifies the accuracy of orders from customers utilizing the organizations internal systems and customer purchase orders. - Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and...
-
Customer Service Representative
5 months ago
Hanoi, Vietnam esoft systems Full time**ABOUT ESOFT** Esoft is one of the world’s leading real-estate tech companies specializing in property presentations, image processing, 3D visualization, and online marketing of properties worldwide. Our customers are real estate agents and property-marketing companies in Europe, US, and Australia who rely on us for our fast service, our innovative...
-
Customer Service Staff
5 months ago
Hanoi, Vietnam Công Ty TNHH Kintetsu World Express Việt Nam Full time**Mô tả công việc**: (Mức lương: Thỏa thuận)The Customer Service Staff is responsible for being a bridge between existing customers for daily communication, overseas agents, and the operation team. Additionally, they account for interacting with customers to provide and process information in response to inquiries, concerns, and requests about...
-
Customer Services, Logistics
5 months ago
Hanoi, Vietnam Aloha Consulting Group Full timeReceiving customers’ & agents’ inquiries and sending quotations (Air/Sea Export) to customers, agents. - Smooth handling all nominated sea/air export shipment as per company’s standard operating procedure. - Issuance all relating documents including Booking Note, Invoice, Packing List, Shipping - Advice (export), Debit Note, Job Costing. - Issue PO to...
-
Vietnamese & Spanish Customer Service
6 months ago
Hanoi, Vietnam Integris Capital Full time**Based on time zone difference, you are expected to work at night.** **Working hours**:9:30 PM to 5 AM Vietnam time **Working mode**: Remote **Salary**: Start with $600 per month **Position Overview**: Hexa PM is seeking a motivated and experienced Customer Service Representative to join our dynamic team. As a Customer Service Representative, you will...
-
Customer Service
5 months ago
Hanoi, Vietnam Công ty TNHH Animal Doctors International Việt Nam Full time**Mô tả công việc**: (Mức lương: Thỏa thuận)Key Responsibilities - Serve as “Ambassadors” - creating and maintaining goodwill for the hospital. - Troubleshoot issues over phone calls, chat and handle customer complaints. - Make calls, follow up and update on lists of customers. - Schedule appointments and other patient visits in the...
-
Customer Service Executive
5 months ago
Hanoi, Vietnam Bemis Associates Inc. Full timeLOCATION: Bemis HK - Vietnam EMPLOYMENT TYPE: Exempt KEYWORD or REQID: req503 **JOB INFORMATION**: vTo act as the key contact to existing customers to manage, respond and resolve their day-to-day business issues in a timely and quality manner. Ø Handle the sales inquiries and coordinate with Sales Admin on price quotes within 24 hours and conduct...
-
Customer Service Executive
6 months ago
Hanoi, Vietnam Bemis Associates Inc. Full timeLOCATION: Bemis HK - Vietnam EMPLOYMENT TYPE: Exempt KEYWORD or REQID: req501 **JOB INFORMATION**: vTo act as the key contact to existing customers to manage, respond and resolve their day-to-day business issues in a timely and quality manner. Ø Handle the sales inquiries and coordinate with Sales Admin on price quotes within 24 hours and conduct...
-
Customer Service
5 months ago
Hanoi, Vietnam Công ty TNHH Animal Doctors International Việt Nam Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Serve as “Ambassadors” - creating and maintaining goodwill for the hospital. - Troubleshoot issues over phone calls, chat and handle customer complaints. - Make calls, follow up and update on lists of customers. - Schedule appointments and other patient visits in the appointment book, including...
-
Customer Service Executive
6 months ago
Hanoi, Vietnam Device and Module Solutions (DMS) Full time**Job Title**:Customer Service Executive **Business Company**:Device and Module Solutions (DMS)**Location**:Hanoi, VN**Employment Type**:Fixed Term**About OMRON Asia Pacific** OMRON began life in 1933 as Tateisi Electric Manufacturing Co. We have come a long way since. Today, our APAC network covers over 10 countries with more than 5,200 employees. - They...
-
Customer Service Leader
5 months ago
Hanoi, Vietnam PepsiCo Full timeOverview: - To ensure purchase orders from customer can be processed on-time and accuracy and deliveries and billing documents can be action. - Be the contact point of Sales/ Customers to work cross-functionally (QA, Finance, Planning, Logistics ) to settle issues related to sales operation. - To ensure all the information relevant to customer orders is...
-
Relationship Officer
5 months ago
Hanoi, Vietnam Bệnh Viện Việt Pháp Full time**Relationship Officer - Individual Customer****: - Mô Tả Công VIệc ACQUIRE CUSTOMERS AND GROW USAGE OF SERVICES WITH PROFESSIONAL, PERSONALISED AND CARING SERVICE CONSULTATION - Call-in and wall - in customers - Conversion of leads from marketing in a timely and efficient manner - Database leverage - increase customer lifetime value - Own...
-
Customer Service Executive
5 months ago
Hanoi, Vietnam Công ty TNHH Earable Việt Nam Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Propose loyalty programs to increase customer engagement - Follow lead and convert into sales - PIC to handle customer’s complains, to collaborate with other department to resolve issues. - Response to customer's query relating to D2C order's - Update customer information regularly to actively...
-
Customer Service Representative
5 months ago
Hanoi, Vietnam Emapta Full time**Job Information**: Job Family **CSR*** Work Arrangement **WFH*** City **Hanoi*** State/Province **Ha Noi*** Country **Viet Nam*** **Soar Globally in the World of Blockchain: Elevate Your Customer Service Career Today!** At the forefront of the global blockchain ecosystem stands our client, whose comprehensive product suite includes the largest...
-
Customer Services
5 months ago
Hanoi, Vietnam Công Ty TNHH Bảo Hiểm Shinhan Life Việt Nam Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Position objective: - Responsibible for daily CS works. - Ensuring all relevant communications and data are updated and recorded into the system. - Understanding customer’s needs to recommend systems that support those needs. - Responsibilities: - Receive additional documents, policy change...
-
Customer Service Representative
5 months ago
Hanoi, Vietnam Esoft Vietnam Full time**To provide customer care**: - Collect and provide holiday plans and volume forecasts for both Customers' public holidays and Vietnamese public holidays or special days that the company holds an event. - Follow up pro-actively with production to "warn" customers on the delivery status and delivery difficulties. - Support Customer Service Manager and...
-
Customer Service Executive
6 months ago
Hanoi, Vietnam Công ty TNHH CCL Design Vina Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - To respond and ensure the customer enquiries and requests are addressed in a timely manner - To coordinate with sales team, other internal teams, suppliers to ensure the product quality and customers’ requirements are met - To handle customer complaints according to the Company procedures and...
-
Customer Service and Admin Executive
5 months ago
Hanoi, Vietnam Công Ty Cổ Phần Gourmet Partner Việt Nam Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) 1. Customer service: - Check data accuracy in orders and invoices on SAP - Contact clients to obtain missing information or answer queries - Liaise with the Logistics department to ensure timely deliveries - Communicate feedback from customers internally - Special price and sample monitoring -...