Customer Service Officer

6 months ago


Hanoi, Vietnam NavigosSearch Full time

**What We Can Offer**:
1. Customer Relationship Management
- Ensure new Customer accounts are properly administered
- Maintain and expand Customer relationship within order processing and scope of service level
- Ensure Customer orders are properly administered and delivered
- Ensure timely receipt of payments from Customers
- Maintain close working relationships with internal & external parties serving as a communication link between Customer and Sales Staffs to ensure responsiveness.
- Support customers’ request for product or delivery related documents
- Support customer and sales request for samples.

2. Claims Handling
- Ensure customer complaint process is properly managed and resolved

3. Reporting
- Accurately report on customer order status and any other information that may be relevant to Company’s business interest.
- Provide audit supports

4. Perform other ad-hoc tasks as assigned by superior.

**Job Requirements**:

- Must have SAP experience
- Proven track record in a progressive MNC
- At least 2 years of experience in Customer Service
- Strong in Microsoft Office eg. MS excel, MS word...

**Job Locations**:

- Ha Noi



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