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Merchant Development, Operations

2 months ago

Ho Chi Minh City, Vietnam Shopee Full time

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Developing a business development strategy for Micro Merchant segment focused on campaign joined rate and financial gain;
- Gathering of relevant project data and conducting research to identify Merchant needs,
- Assist in the coordination and implementation of marketing strategies, and delegate tasks that achieve deal-hunting goals.
- Develop telemarketing project, sales processes, track performance and report metrics,
- Managing resource forecast or creating a resource capacity plan towards urging commercial deals performance.
- Assist Line Manager in other tasks assigned.

**Requirements**:

- Bachelor's degree in business or management
- Successful track record in B2B or B2C sales and negotiation - Excellent verbal and written communication skills
- Working experience with sales techniques
- Proficiency with data analysis, forecasting and budgeting
- Proven ability to plan and manage resources
- Good interpersonal and multi-tasking skills.

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