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Merchant Operations Collaborator, Zalopay
2 weeks ago
WHAT YOU WILL DO
**1.
Implement integration process with merchants:
- Direct negotiations with merchants on integration terms: how to integrate, operate, and make payments.
- Guide merchants do online registration and submit documents on system.
- Verify merchant's information and proceed with the contract after finishing the deal.
- Create/ update merchant's account/ ID on system.
- Coordinate with internal teams such as Technical and Business Development to handle the connection, test the payment flow, handle arising issues and push implementation progress according to the requirements of each project.
- Support testing (user side & merchant side) and guide merchants to perform operations on Merchant Site provided by ZaloPay (Merchant tool) before releasing.
- Conduct acceptance with relating teams after completing the connection process.
- Collaborate with internal team members to ensure efficiency.
- Existing merchant: manage and followup merchant's requests/ issues.
- Perform daily Operation activities that are related to Store Management
For example:
create store, upload menu/ image, grant permission.
- Verify and provide POSM for merchants who have needs according to the requirements of each project.
Yêu cầu:
WHAT YOU WILL NEED
- Detail oriented, hardworking, meticulous.
- Work well under pressure.
- Good at communication, negotiation and problemsolving skills.
- Proficient in Excel, Word, Outlook, and PowerPoint.
- Perform other duties, as assigned by management.
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