Product Operations Executive, Zalopay

1 week ago


Ho Chi Minh City, Ho Chi Minh, Vietnam VNG Full time
As a
Product Operations Executive you will have the opportunity to:

  • Be involved in Fintech business with ZaloPay
  • expected to be one of the leading e-payment products in Vietnam.
  • Opportunity to build and enhance the Merchant site and reconcile system with the fully support from internal Technical/Operation & Finance Accounting team.
  • Work with all of ZaloPay teams to understand operational activities of a startup environment
  • Experience in operation and gotomarket for CRM/ Customer Success is a plus

What you will do:

  • Participate in reviewing operation terms and articles in the contract between ZaloPay and Partners.
  • Solve problems and disputes from customers relating to transaction via ZaloPay and Partners.
  • Ensure payment, settlement and control transactions are carried out correctly, on time and accurately
  • Implement, monitor and check daily and monthly settlement and reconciliation with partners Merchants/ Banks, supplier & internal control.
  • Create document & maintain a detailed knowledge of industry best practice.
  • Report on settlement, payment, chargeback and dispute handling activities.

Yêu cầu:

  • Bachelor degree in Finance & Business.
  • At least 2 years of experience working within team at ewallet industry or banking industry.
  • Good understanding of online payment industry issues.
  • Strong problem solving skills.
  • Working knowledge of Windowsbased business computers an Microsoft Office programs; specifically Excel, Word, Outlook, Visio, PowerPoint.


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