Operations Executive, Zalopay

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam VNG Full time
Tham gia view các điều khoản về đối soát trong hợp đồng với đối tác
- Giải quyết các khiếu nại/tra soát giao dịch của Khách hàng ZaloPay& đối tác
- Đối soát giao dịch với Ngân hàng, các tiện ích & dịch vụ tài chính, khuyến mãi, v.v
- Đảm bảo các giao dịch được thanh toán, quyết toán và kiểm soát được thực hiện chính xác, kịp thời và chính xác
- Thực hiện, theo dõi và kiểm tra quyết toán hàng ngày, hàng tháng và với các đối tác Thương nhân/Ngân hàng, nhà cung cấp & Kiểm soát nội bộ
- Xác định và điều tra nguyên nhân chính của sự khác biệt trong thanh toán và đảm bảo có giải quyết kịp thời
- Phối hợp với các phòng ban nội bộ để giải quyết các vấn đề
- Làm báo cáo hàng tuần/tháng

**Yêu cầu**:

- Bằng cử nhân về Tài chính và Kinh doanh
- Có ít nhất 2 năm kinh nghiệm làm việc cùng nhóm ở ngành Ví điện tử hoặc ngành ngân hàng
- Hiểu biết tốt về các vấn đề của ngành thanh toán trực tuyến
- Kỹ năng giải quyết vấn đề mạnh mẽ/tốt
- Kỹ năng chăm sóc/quan hệ khách hàng và dịch vụ khách hàng tốt.
- Kiến thức làm việc về máy tính doanh nghiệp chạy Windows và các chương trình Microsoft Office; cụ thể là Excel, Word, Outlook, Visio, PowerPoint

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