Executive, Merchant Operation
2 weeks ago
Mô tả công việc:
(Mức lương:
Thỏa thuận)
We are a startup with BIG dreams - revolutionize the way businesses collaborate to build next-generation customer engagement platforms, creating exceptional values for users and businesses together.
Our coalition loyalty platform enables consumers to earn rewards conveniently and joyfully by interacting with the brands of their choices across a nationwide merchant network that today reaches 30% of Vietnamese consumers.
We aim to redefine the omnichannel shopping experience and set the standards on how brands should engage their customers by leveraging data to drive consumer insights, marketing efficiency, and product personalization.
TAPTAP is a trademark of VUI Vietnam, which is a Joint Venture company that is owned by Vietnam Investments Group (VIG) and United Overseas Bank Limited (UOB).
VIG is a leading private equity firm in Vietnam with total funds under management of over USD 500 million and with stakes in over 35 brands in the market.
UOB is a leading bank in Asia, headquartered in Singapore, with a global network of over 500 offices including Vietnam.
WHAT YOU WILL BE RESPONSIBLE FOR
- Actively coordinate with Business Development Manager/ Account Manager in planning training activities for
- Merchant's staff according to the assigned monthly/quarterly plan.
- Monitor and plan the training activities of the Merchant's staff to ensure that the training classes are planned and of the company's standard quality.
- Prepare product manuals/guides for new merchants to join TAPTAP.
- Directly train product knowledge, and operating procedures on TAPTAP's products to ensure proficient and productive product use skills.
- Monitor and evaluate the results of training periodically through indicators: NPS, and sales performances before and after training.
- Support in business promotion activities and other tasks assigned by management.
- Build relationships and effective cooperation with the customer care and training departments of partners.
WHAT WE OFFER
Opportunity to be part of a pioneer team of a digital start-up with huge growth opportunities and strong backing from two organizations that are market and innovation leaders in their respective industries.
Other benefits:
- Part of a pioneer team of a digital startup with huge growth opportunities and strong backing from two organizations
- 13thmonth salary and performance bonus
- 12 annual leaves + 3 sick leaves
- 100% Social Insurance based on base salary
- Laptop & necessary devices are provided.
- Private healthcare insurance, yearly checkups
- Gathering activities on special occasions (Christmas, New Year, Women's Day, etc.)
- Company trip and teambuilding activities
- Snacks, tea, and coffee are ready to serve
- A flexible environment with super fun and enthusiastic colleagues.
Chức vụ:
Nhân Viên/Chuyên Viên
Hình thức làm việc:
Toàn thời gian
Quyền lợi được hưởng:
Salary Negotiable
Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề
Yêu cầu công việc:
- Minimum 23 years of professional experience in training & operation in F&B industry or related fields.
- Have good office computer skills (especially Word, Excel and PowerPoint), word processing skills, synthesis, good data organization, and presentation skills
- Handson experience with POS systems and daily operation as the role is required to execute business agreements
- Abilities to navigate and execute in a highly ambiguous environment
- Peopleoriented, timeoriented, and detailoriented.
- Ability to selfstudy quickly; the ability to adapt well to the highpressure, fastchanging environment of a startup company
Yêu cầu giới tính:
Nam/Nữ
Ngành nghề:
Chăm Sóc Khách Hàng,Hành chính Văn phòng,Hành Chính/Văn Phòng
Trung cấp - Nghề
Không yêu cầu
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