Operations Executive

1 week ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Zenyum Full time

About Zenyum
Zenyum is one of Asia's largest consumer brands in the making.
**We channel tech and innovation to transform the dental category from a boring chore to an exciting ritual.

We provide a range of Smile Cosmetics, such as teeth-straightening Invisible Braces (Zenyum Clear) and the top-selling toothbrush (Zenyum Sonic) on e-commerce platforms and in physical stores.

We are backed by some of the world's best VCs, including Sequoia and LCatterton. We are a bunch of ambitious folks and we want to

create a place that you will want to show up for every single morning, and create products that make you smile more.

Join us in our mission to spread smiles across Asia

We are looking for an Operations Executive to:

  • Responsible for timely processing of treatment plans
  • Performance reporting & SLA management
  • Process, monitor and resolve tickets from internal stakeholders that occurs through the day in an organized and timely manner
  • Communicate with external stakeholders to troubleshoot issues
  • To ensure customer confidentiality is always protected
  • Improve and build upon existing operational processes
  • Support the Operations Manager in any other adhoc operational tasks as required

You're a fit for this role, if you:

  • Proficient in written and spoken English
  • Excited to learn the new things and passion for outstanding achievement
  • Attention to detail, has initiative and able to work tight deadlines
  • Inquisitive and organized
  • Able to communicate with internal and external stakeholders

Your benefits upon joining include:

  • Joining the team of one of the most ambitious and fastestgrowing startups in Southeast Asia, funded by Sequoia Capital
  • Enjoy a lot of freedom and autonomy in building the mostbeloved and fastestgrowing Smile Cosmetics company in Taiwan and Hong Kong
  • Grow as a person by getting autonomy in your work and exposure to a topnotch team coming from McKinsey, BCG, P&G, Unilever, Google, Facebook, Amazon, Lazada and co.
  • Collaborate with colleagues in Singapore, Thailand, Hong Kong, Taiwan, Japan, Malaysia, Indonesia, and Vietnam.
  • Be rewarded with a highly attractive package (benefits and competitive salary)


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