Cross Border E-commerce Operation Senior Executive

1 week ago


Ho Chi Minh City, Ho Chi Minh, Vietnam SEKO LOGISTICS GLOBAL FORWARDING (VIETNAM) Full time
I. Job Overview


This position is responsible for the end-to-end day-to-day operational execution for the international cross border e-Commerce products as well as co-ordinate with internal/external stakeholders/ third parties to maintain hyper care and the operational excellent all the time to all customers of SEKO Vietnam.

II. Roles and Responsibilities

  • Responsible and coordinate with head of products, Customer Service (CS) team and stakeholders to create a lean endtoend operational process for the international cross border eCommerce products.
  • Responsible and coordinate with the stakeholders/third parties to execute a daytoday operation tasks such as the Omni parcel system update, pickup planning/ shipments processing at parcel level i.e. counting/labelling/ scanning, at warehouse/airport as well as coordinate with stakeholders/ 3rd parties to get ecommerce shipments/parcels completed the customs formality and uplifted onto the aircraft timely and safety.
  • Responsible for the new customer onboarding smoothly with support from CS and regional teams.
  • Engage customers and provide customer service, track, and trace.
  • Proactive action for problem solving and/or raise it to higher managers timely for proper support.
  • Daily / weekly reporting to head of product/ project lead for shipments progress/ milestones and pending issues if any.
  • Handle additional tasks assigned by direct Manager or functional team.
III. Education and Experience requirements

  • Bachelor's degree holder in Global Supply Chain, Logistics or Transportation is preferred.
  • Good understanding and experience in the operation process and operation execution for the international crossborder eCommerce products (B2C, C2C).
  • Good Project management and stakeholder management skills.
IV. Job Skills, Personality and Competencies for this position

  • Independent, strong leadership, team spirit, highly adaptable, good selfstarter.
  • Flexible, handson, able to work under pressure, detailoriented with strong analytical and problemsolving skills, can meet tight deadlines.
  • Strong communication and interpersonal skills
  • Proficiency in Microsoft Office
  • Excel, Word and PowerPoint.
V

Benefit:

  • 13th month Salary
  • Performance appraisal and salary review twice a year
  • Full gross salary payment for compulsory insurance.
  • Awards for most outstanding individuals every quarter, every year.
  • Meal allowance, motorbike parking
  • Health check at International hospital
  • Full paid for Social Insurance Bao Viet Health Insurance
  • Team building activities, company outing trip
  • Training & development.

VI. Address & Working time

Address:
The Six8 Building, 24-26 Phan Dinh Giot Street, Ward 2, Tan Binh District, Ho Chi Minh City
Working time: 8h30 to 17h30 from Mondays to Fridays.

Pay:
From 10,000,000₫ per month

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