Customer Support Remote
2 weeks ago
Mô tả công việc:
(Mức lương:
triệu VNĐ)
- Resolve customer issues by offering solutions or alternatives, and following up to ensure their satisfaction
- Collaborate with other team members to ensure customer satisfaction and retention
- Escalate unresolved customer issues/complaints to the appropriate departments for further investigation
- Collect insights and feedback for product improvements
- Continuously improve knowledge of products, services, and procedures to better serve customers
Chức vụ:
Nhân viên/Chuyên viên
Hình thức làm việc:
Toàn thời gian
Quyền lợi được hưởng:
- Competitive salary offers based on experience (starts from 810M/month)
- Bonus structure based on individual and company performance
- Social insurance, health insurance, and unemployment insurance based on full gross salary
- Professional development opportunities, including conferences, training, and certifications
- Annual company trip + occasional team building sessions
- 6 working days/week from Mon Sat 2AM 8PM
Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề
Yêu cầu công việc:
- Prior experience in Customer Support or a similar role (preferably Product Marketing) we do except newly graduated students
- Excellent communication skills, both written and verbal
- Ability to multitask, prioritize, and manage time effectively
- Strong problemsolving skills and ability to think on your feet
- Empathy and a strong desire to help customers
- Work remotely from home
Nice to have (not required):
- Experience working with foreign customers
- UI/UX knowledge
- Experience with CS platform: Crisp, Freshdesk, Zendesk, etc
- Familiarity with ecommerce platform (Shopify, Magento, WooCommerce, etc)
- HTML/CSS knowledge
Yêu cầu giới tính:
Nam/Nữ
Ngành nghề:
Chăm Sóc Khách Hàng,CNTT - Phần Cứng,IT Support
Trung cấp - Nghề
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