Remote Customer Support Operator

Mô tả công việc:(Mức lương: triệu VNĐ) Resolve customer issues by offering solutions or alternatives, and following up to ensure their satisfaction Collaborate with other team members to ensure customer satisfaction and retention Escalate unresolved customer issues/complaints to the appropriate departments for further investigation Collect...

Mô tả công việc:(Mức lương: Thỏa thuận) 1.Operation for co-location, hosting and connectivity: Operating and monitoring 24x7x365 colocation service with VAS (value added services) and managed services. Operating and monitoring company network equipment, various servers like web & mail servers, antispam, load balancers, storage servers.Providing...

Responsibilities:Job Description: Drive Customer Support Performance: Empower the team to meet expected goals and support KPIs. Maintain robust reporting and CS dashboards. Redesign, and integrate support tools such as Zendesk, Intercom if needed. Expose a subset of metrics to the executive team as needed. Achieve efficiency gains over time with continuous...

You're a great match if youWhy we're looking for youWe are looking for an experienced Customer Success Specialist in this high growth rate stage, who can work directly with our customers all over the world.After purchasing/sale for the product is the most important phase of the customer lifecycle to ensure customers have the best experience in this product...

THE ROLE:At Pixelz, we believe all our customers deserve the best possible customer experience at every touchpoint, and the Customer Support Manager will be one of the company's key roles in taking ownership of this strategy. We are looking for the right person to lead our dynamic Customer Support team based in Hanoi, Vietnam that is passionate about...

What We Can Offer: BonusDrive Customer Support Performance. Empower the team to meet expected goals and support KPIs. Maintain robust reporting and CS dashboards. Redesign, and integrate support tools such as Zendesk, Intercom if needed. Expose a subset of metrics to the executive team as needed. Achieve efficiency gains over time with continuous workflow...

Proven experience in data center network and compute equipment's/racks fault finding and troubleshooting techniques. In depth operational understanding of networking hardware: copper and optical fiber cabling, switches, routers and server hardware and associated troubleshooting. Good project management skills Experience with Networking: TCP/IP, Routing,...

DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - HanoiThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause...

Responsibilities: Collect customer requests and data Attend to customer phone calls Conduct basic troubleshooting using questionnaires to find out the level of support needed Create tickets for Level 2 support Provide product information Solve common problems such as username and password issues, menu navigation, verification of hardware and software,...

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers we pioneer breakthroughs in healthcare. For everyone. Everywhere.We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone to grow personally and...

10 Jun 2024Officer, Customer Support :Category: Retail Banking GroupJob Type: Facility: Retail BankingJob Purpose:The job holder responsible for: Perform tasks assigned such as: aid in informing customers about suitable solutions, enhance customer engagement, in order to bring The best experience to customers. Ensure compliance and minimizes risks at the...

**Loại hình**: hợp đồng 3 - 6 tháng, làm remote, toàn thời gian | múi giờ GMT +7, GMT+8.**Mô tả công việc**:Hỗ trợ khách hàng trước, trong và sau quá trình sử dụng PageFly app thông qua live chat. Khách hàng của PageFly đến từ các nước nói tiếng Anh, do vậy việc hỗ trợ khách hàng cũng cần...

Company DescriptionUpwork, in collaboration with a leading American multinational technology company, is looking for Japanese - speaking Microsoft 365 Technical Specialists. This unique opportunity allows you to be at the forefront of Microsoft's New Product Playbook, a suite of revolutionary products set to launch. If you have technical expertise in M365...

Mô tả công việc:(Mức lương: triệu VNĐ) Responsibilities: Provide client services, including system training (online & onsite), system Configuration, customer support. Assist Program/Project Manager to coordinate the project implementation. Provide remote support services. Responsible for data collection and import, data analysis. Project...

Exams Operations OfficerDate:27 Mar 2024Location: Hanoi, East Asia, VNCompany:British CouncilWe support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better...

Mô tả công việc:(Mức lương: Thỏa thuận) Be exposed to a multinational team and work closely with teammates from offices in Singapore, Malaysia, Vietnam and Thailand Be part of the LittleLives Team that supports your personal and professional growth Enjoy the freedom and independence to kickstart your own initiatives for the betterment of the...

What We Can Offer: Annual salary review Flexible working time- no fingerprint check-in/out 13thmonth salary Troubleshoot and resolve user inquiries, issues, and complaints in a timely and efficient manner Act as a problemsolver, finding creative solutions to meet the needs of our users Collaborate with crossfunctional teams to address user concerns and...

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - HanoiThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

Customer Success Collaborator (fulltime)**:- **Team: Product Operations |Location:130 Trung Phụng, Xã Đàn, Đống Đa, Ha Noi- / What will you do?_ Support customers by replying to all their requests via Help Desk Live chat with customers to support their realtime inquiries Call customers when needed to solve urgent issues Handle urgent requests from...

Operation Lead (fulltime - onsite)**:- **Team: Product Management |Location:130 Trung Phụng, Xã Đàn, Đống Đa, Hà Nội- / What will you do?_ Leading teams for handling dispute cases related to return process Design effectively metrics and operation funnel for sellers support, buyers' disputes and claim to achieve business goal Dealing with issues...