Customer Support Engineer

2 weeks ago

Hanoi, Hanoi, Vietnam Siemens Healthineers Full time

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers we pioneer breakthroughs in healthcare.

For everyone. Everywhere.


We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone to grow personally and professionally.

Sound interesting?


Then come and join our Vietnam team as a Customer Service Engineer (CSE) to achieve and maintain customer satisfaction thereby ensuring the continuing profitable growth of our business and complete technical-oriented service tasks of various scopes, support in planning and managing in troubleshoot, installation, maintain the instruments and address customer support issues promptly and professionally.


Your tasks and responsibilities:

  • You will be responsible to complete broad scope of technical tasks including installation/commissioning, maintenance, evaluation of customer's equipment.
  • 2. You will determine priorities of tasks/actions and schedule measures accordingly.
  • 3. You will support the customer remotely and onsite, providing 2nd and 3rd level user support in case of arising issue.
  • 4. You contribute to or conduct the maintenance and improvement of internal tools, equipment, processes, and data repositories.
  • 5. You contribute to or execute activities for estimation, planning, and review of technical tasks in support of overall project acquisition, negotiation, planning and management.
  • 6. You will be adhering to relevant processes and regulations.
  • 7. You may manage subcontractor and monitor delivery.
  • 8. You may be involved in technical design and development for service offerings.

Your qualifications and experience:

  • Possessing a solid understanding of biomedical electronics.- 2. Proficient in English language with strong skills in reading and effective communication.- 3. You have basic IT (Information Technology) knowledge.- 4. Biomedical Engineering with a Focus on Electronics, or bachelor's degree in biomedical engineering with an electronics emphasis.- 5. An English certificate would provide an additional benefit.

Your attributes and skills:

  • Communication skills and cross culture awareness- 2. Being assertive, networking
- and teamwork skills- 3. Strategic thinking

Our global team:


We are a team of 68,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what's possible in healthcare to help improve people's lives around the world.

As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing.

Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.


Our culture:


We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people's lives around the world.

We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed.

We spark ideas that lead to positive impact and continued success.-
To all recruitment agencies:Siemens Healthineers does not accept agency resumes.

Please do not forward resumes to our job's alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

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