Customer Support Manager

THE ROLE:At Pixelz, we believe all our customers deserve the best possible customer experience at every touchpoint, and the Customer Support Manager will be one of the company's key roles in taking ownership of this strategy. We are looking for the right person to lead our dynamic Customer Support team based in Hanoi, Vietnam that is passionate about...

What We Can Offer: BonusDrive Customer Support Performance. Empower the team to meet expected goals and support KPIs. Maintain robust reporting and CS dashboards. Redesign, and integrate support tools such as Zendesk, Intercom if needed. Expose a subset of metrics to the executive team as needed. Achieve efficiency gains over time with continuous workflow...

What We Can Offer: Annual salary review Flexible working time- no fingerprint check-in/out 13thmonth salary Troubleshoot and resolve user inquiries, issues, and complaints in a timely and efficient manner Act as a problemsolver, finding creative solutions to meet the needs of our users Collaborate with crossfunctional teams to address user concerns and...

10 Jun 2024Officer, Customer Support :Category: Retail Banking GroupJob Type: Facility: Retail BankingJob Purpose:The job holder responsible for: Perform tasks assigned such as: aid in informing customers about suitable solutions, enhance customer engagement, in order to bring The best experience to customers. Ensure compliance and minimizes risks at the...

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers we pioneer breakthroughs in healthcare. For everyone. Everywhere.We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone to grow personally and...

Mô tả công việc:(Mức lương: Thỏa thuận)How you will make an impact in this role:Make issues of customer to be handled at shortest time with best result Make customer impressed with service quality & customer centricity Make sure no painpoint during process customers contact usWhat you will do: Support customers to feedback on questions relating...

Responsible for driving and accelerating adoption of our services through advising customers on best practices for using SoftwareONE and/or partner solutions and align with Sales and Solution Sales on upcoming up- or cross-selling opportunities accordingly. You may be required to conduct Onboarding sessions with your customer stakeholders providing insight...

Company DescriptionUpwork, in collaboration with a leading American multinational technology company, is looking for Japanese - speaking Microsoft 365 Technical Specialists. This unique opportunity allows you to be at the forefront of Microsoft's New Product Playbook, a suite of revolutionary products set to launch. If you have technical expertise in M365...

Mô tả công việc:(Mức lương: triệu VNĐ) Resolve customer issues by offering solutions or alternatives, and following up to ensure their satisfaction Collaborate with other team members to ensure customer satisfaction and retention Escalate unresolved customer issues/complaints to the appropriate departments for further investigation Collect...

About Forma:The market for employee benefits is broken. Companies spend millions annually on employee benefits that employees neither value nor regularly use. Founded in 2017, Forma set out to build a better model by challenging traditional one-size-fits-all approaches.Forma's flexible benefits software helps companies offer competitive benefits packages...

Report to: Senior Manager QA Vietnam OfficeJob Purpose: Provide the onsite support to the customers timely including new project technology support, mass production and EOL, to enhance customer satisfaction and ensure reliable highquality supply.ROLE AND RESPONSIBILTY Provide customer onsite support timely for quality assurance. Implement solutions closely...

Collecting customer information and analyzing customer needs to get insights into current/ future products or servicesAnswering questions about features, documenting any technical issues, and passing them on to the product teamCreating support tickets for the teamEnsure customer satisfaction and provide professional customer support.Build and maintain...

Responsibilities: Collect customer requests and data Attend to customer phone calls Conduct basic troubleshooting using questionnaires to find out the level of support needed Create tickets for Level 2 support Provide product information Solve common problems such as username and password issues, menu navigation, verification of hardware and software,...

Job Function:Field Sales Why SoftwareONE?:The role: Responsible for driving and accelerating adoption of our services through advising customers on best practices for using SoftwareONE and/or partner solutions and align with Sales and Solution Sales on upcoming up- or cross-selling opportunities accordingly. You may be required to conduct Onboarding sessions...

Overview:We're seeking an organized and detail-oriented Customer Success Manager to join us as a key point of contact for our largest and most complex customers. You will onboard new customers, consult on processes, and instruct customers on best practices to maximize the value of their investment. This role works closely with internal teams to ensure...

Clarifying the customer&039;s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolutionAnswering questions about features, documenting any technical issues, and passing them on to the product teamResponding promptly to customer...

Mô tả công việc:(Mức lương: Thỏa thuận) 1.Operation for co-location, hosting and connectivity: Operating and monitoring 24x7x365 colocation service with VAS (value added services) and managed services. Operating and monitoring company network equipment, various servers like web & mail servers, antispam, load balancers, storage servers.Providing...

Mô tả công việc:(Mức lương: Đến 20 triệu VNĐ) Answering questions about features, documenting any technical issues, and passing them on to the product team. Creating support tickets for the team. Clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;...

Overview:We're in search of an experienced, customer-oriented Escalation Specialist 3 to support the Customer Success Account Manager (CSAM). In this role, you will be responsible for the customer's reactive experience, serving as their advocate in reactive issue resolution and proactively identifying programs to drive solution and operational health. A...

16 Aug 2023Manager, Customer Relationship Management - SME :Category: Business Banking DivisionJob Type: Facility: Business BankingJob Purpose: The job holder organize and manage SME line assigned at BBC to achieve business targets, service quality,... according to the assigned targets.Key Accountabilities (1):Customer Insight Organize and guide members to...