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Ctv Customer Support
2 weeks ago
Answering questions about features, documenting any technical issues, and passing them on to the product team
Responding promptly to customer inquiries
Ensure customer satisfaction and provide professional customer support.
Maintaining a positive, empathetic, and professional attitude toward customers always.
Collecting customer information and analyzing customer needs to get insights into current/ future products or services
Develop trusted advisor relationships with key customers
Build and maintain strong, long
- lasting client relationships
The interview process consists of 3 rounds+ Round 1: Writing test+ Round 2: Case Study live chat with an agent+ Round 3: Interview
Creating support tickets for the team
Yêu cầu công việc:
Available to work shifts: 4 PM- 8 PM (Monday
- Friday)
- centric focus
Great attention to detail and accuracy
Self
- motivated individual who enjoys winning as a team
Good English for Writing, Reading, Listening, and Speaking (IELTS, TOEIC level equivalent to 5.5 or higher)
Great problem
- solving skills and ability to collaborate
At least 1 year experience in Customer Support
Quyền lợi:
Salary 5 NET- 7 NET
Bonus Holiday, Tet
Bonus:
Review bonus, Feedback, Cross
- upsell. Income up to 10- 12M
- Giới tính yêu cầu:
- Không Yêu Cầu
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