Customer Support Executive

Responsibilities:Job Description: Drive Customer Support Performance: Empower the team to meet expected goals and support KPIs. Maintain robust reporting and CS dashboards. Redesign, and integrate support tools such as Zendesk, Intercom if needed. Expose a subset of metrics to the executive team as needed. Achieve efficiency gains over time with continuous...

THE ROLE:At Pixelz, we believe all our customers deserve the best possible customer experience at every touchpoint, and the Customer Support Manager will be one of the company's key roles in taking ownership of this strategy. We are looking for the right person to lead our dynamic Customer Support team based in Hanoi, Vietnam that is passionate about...

What We Can Offer: BonusDrive Customer Support Performance. Empower the team to meet expected goals and support KPIs. Maintain robust reporting and CS dashboards. Redesign, and integrate support tools such as Zendesk, Intercom if needed. Expose a subset of metrics to the executive team as needed. Achieve efficiency gains over time with continuous workflow...

**Vị trí: Customer Support Executive (Nhân viên hỗ trợ Khách hàng)**:**Bộ phận: Service**:**Cấp bậc: Junior/Intermediate**:**Báo cáo cho**:Customer Support** **Teamleader**:**Địa điểm làm việc: Hà Nội**:**Trách nhiệm công việc**:**1. Quản lý thực hiện hợp đồng bảo hành, hỗ trợ kỹ thuật và dịch...

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers we pioneer breakthroughs in healthcare. For everyone. Everywhere.We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone to grow personally and...

HRchannels Group - Headhunter VietnamHà Nội View om MapPost Date: 25/01/2024Applications 7Views 939Job Detail: Offerd Salary (USD) Login to view salary Career Level Non Manager Experience 13 Years Gender Male Sector Hanoi, Bac Giang, Bac Ninh Industry Mechanical/ Equipment, Engineering/ Technical, ProductionOur client is a foreigninvested company, now...

Responsibilities: Collect customer requests and data Attend to customer phone calls Conduct basic troubleshooting using questionnaires to find out the level of support needed Create tickets for Level 2 support Provide product information Solve common problems such as username and password issues, menu navigation, verification of hardware and software,...

What We Can Offer: Annual salary review Flexible working time- no fingerprint check-in/out 13thmonth salary Troubleshoot and resolve user inquiries, issues, and complaints in a timely and efficient manner Act as a problemsolver, finding creative solutions to meet the needs of our users Collaborate with crossfunctional teams to address user concerns and...

Clarifying the customer&039;s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolutionAnswering questions about features, documenting any technical issues, and passing them on to the product teamResponding promptly to customer...

Mô tả công việc:(Mức lương: Thỏa thuận)How you will make an impact in this role:Make issues of customer to be handled at shortest time with best result Make customer impressed with service quality & customer centricity Make sure no painpoint during process customers contact usWhat you will do: Support customers to feedback on questions relating...

Job Title:Customer Service ExecutiveBusiness Company:Device and Module Solutions (DMS)Location:Hanoi, VNEmployment Type:Fixed TermAbout OMRON Asia PacificOMRON began life in 1933 as Tateisi Electric Manufacturing Co. We have come a long way since. Today, our APAC network covers over 10 countries with more than 5,200 employees. They form the backbone of our...

Mô tả công việc:(Mức lương: Đến 20 triệu VNĐ) Answering questions about features, documenting any technical issues, and passing them on to the product team. Creating support tickets for the team. Clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;...

Customer Management Executive, ExamsDate:19 Apr 2024Location: Hanoi, East Asia, VNCompany:British CouncilWe support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape...

About Forma:The market for employee benefits is broken. Companies spend millions annually on employee benefits that employees neither value nor regularly use. Founded in 2017, Forma set out to build a better model by challenging traditional one-size-fits-all approaches.Forma's flexible benefits software helps companies offer competitive benefits packages...

10 Jun 2024Officer, Customer Support :Category: Retail Banking GroupJob Type: Facility: Retail BankingJob Purpose:The job holder responsible for: Perform tasks assigned such as: aid in informing customers about suitable solutions, enhance customer engagement, in order to bring The best experience to customers. Ensure compliance and minimizes risks at the...

Mô tả công việc:(Mức lương: triệu VNĐ) Resolve customer issues by offering solutions or alternatives, and following up to ensure their satisfaction Collaborate with other team members to ensure customer satisfaction and retention Escalate unresolved customer issues/complaints to the appropriate departments for further investigation Collect...

Collecting customer information and analyzing customer needs to get insights into current/ future products or servicesAnswering questions about features, documenting any technical issues, and passing them on to the product teamCreating support tickets for the teamEnsure customer satisfaction and provide professional customer support.Build and maintain...

Company DescriptionUpwork, in collaboration with a leading American multinational technology company, is looking for Japanese - speaking Microsoft 365 Technical Specialists. This unique opportunity allows you to be at the forefront of Microsoft's New Product Playbook, a suite of revolutionary products set to launch. If you have technical expertise in M365...

HRchannels Group - Headhunter VietnamMD Complex Building, 68 Nguyen Co Thach, Nam Tu Liem, Hanoi View om MapPost Date: 29/03/2024Applications 0Views 54Job Detail: Offerd Salary (USD) Login to view salary Career Level Non Manager Experience 13 Years Gender Male/Female Sector Hanoi, Bac Ninh, Hung Yen Industry Expat, Sales (Other)Our client is a...

Report to: Senior Manager QA Vietnam OfficeJob Purpose: Provide the onsite support to the customers timely including new project technology support, mass production and EOL, to enhance customer satisfaction and ensure reliable highquality supply.ROLE AND RESPONSIBILTY Provide customer onsite support timely for quality assurance. Implement solutions closely...