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Customer Service Executive

3 months ago

Hanoi, Hanoi, Vietnam Device and Module Solutions (DMS) Full time

Job Title:
Customer Service Executive

Business Company:
Device and Module Solutions (DMS)
Location:Hanoi, VN
Employment Type:Fixed Term
About OMRON Asia Pacific
OMRON began life in 1933 as Tateisi Electric Manufacturing Co. We have come a long way since. Today, our APAC network covers over 10 countries with more than 5,200 employees.

  • They form the backbone of our organisation, helping us become a global leader in the field of automation.
  • From designing factory automation systems for production lines, to producing electronic components in some of the world's most widely used products, we are a manufacturer's manufacturer. One renowned for its proprietary Sensing & Control technologies, and driving innovations in the most advanced production processes and products.

Responsibilities:

  • Input, verify and confirm customer orders and forecast
  • Handle customers' enquiries and process order and monitor delivery status to ensure resolution to customer's satisfaction.
  • Liaise with Factories to ensure that our requests for supplies are met.
  • Liaise and coordinate shipping efforts between customers, Omron NSC, Factories, warehouse and third party suppliers.
  • Provide daily administration support duties including updating of reports, documents, controls & filing.
  • Ensure timely reporting and monitoring of inventory and backlog status.
  • Monitor customer's billing and conduct frequent credit check to ensure that credit facilities granted to customers are in line with Company policy.
  • To provide speedy and accurate support to distributors and direct customers on matter pertaining to their orders.
  • To provide logistics solution pertaining to customer needs.
  • Investigate customer complaints, identify root causes and implement corrective actions
  • Ensure timely closure of all complaints.
  • Close monitoring of monthly sales target to ensure that it is in line with the amount forecasted.
  • To assist sales personnel in processing sample to customers when required
  • Other duties which may be assigned from time to time to achieve corporate objectives

Job Requirements

  • Bachelor's Degree in Business Administration / SCM / Logistics or relevant discipline fresh graduate, OR,
  • Diploma in Business Administration / SCM / Logistics or relevant discipline with a minimum of 35 years of working experience in an operational environment in a service industry, preferably in the electronics sector, may be considered.
  • Experience with factories is a plus.
  • Relevant professional business administration / SCM / Logistics certification is a plus.
  • Experience with electronic components (relays, switches sensors etc.) is a plus
  • Experience in electronics manufacturing industry is a plus
  • Computer literate and familiar with Microsoft Office Applications
  • Minimum travel to visit factories or customers when required

WHY JOIN US

The Benefits
OMRON rewards its people in a number of ways depending on their role and performance. It also regularly benchmarks its benefits package to the market place to ensure that it remains competitive.
-
Employee Profiles
At OMRON, people make the difference, no matter what their role or how long they have worked for us. Their drive and commitment ensures continued growth and success of the business.

Req ID:

2346