Customer Support
2 weeks ago
(Mức lương: triệu VNĐ)
- Tiếp nhận ticket,các yêu cầu khách hàng trên hệ thống, các nhóm support; trao đổi với team lập trình về phương án xử lý và trực tiếp hỗ trợ khách hàng (BA)
- Theo sát quá trình setup, sử dụng sản phẩm, chủ động trao đổi, chăm sóc khách hàng để xây dựng mối quan hệ tốt và tái ký hợp đồng
- Tìm hiểu sản phẩm, lưu ý đến các nhóm tính năng sản phẩm và cách thao tác
- Phối hợp cùng team Dev test sản phẩm, nghiên cứu phát triển và hoàn thiện tính năng sản phẩm
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Lương thỏa thuận: 8-12 triệu +HH+ phụ cấp, thu nhập 10-18 triệu
- Hưởng lương tháng 13, xét tăng lương 2 lần/ năm
- Phụ cấp ăn trưa, gửi xe, thưởng tháng 13, lễ tết, sinh nhật, cưới hỏi, sinh con..
- Cơ hội thăng tiến lên vị trí trưởng nhóm kinh doanh
- Xét tăng lương hằng năm theo năng lực, cống hiến
- Môi trường làm việc trẻ, năng động, thử thách, cạnh tranh công bằng.
- Các hoạt động nội bộ, teambuilding, du lịch cùng công ty
- Văn hóa cốt lõi là đào tạo phát triển toàn diện cả về năng lực và thể chất, thông qua nhiều hoạt động hàng tuấn, hàng tháng, hàng quý
- Đội ngũ nhân sự năng động, máu lửa, không ngại thay đổi và thử thách, tư duy Top 1
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Tốt nghiệp các ngành công nghệ thông tin, kinh doanh
- Đã có kinh nghiệm làm BA, tester, Customer Support ở các công ty công nghệ
- Nhạy bén với kỹ thuật, hiểu luồng code, hiểu luồng sản phẩm
- Khả năng chăm sóc, bám sát khách hàng và xây dựng mối quan hệ tốt với khách hàng
- Biết khai thác và nắm bắt tâm lý khách hàng
- Tiếng Anh tốt (giao tiếp và chat)
- Ngoại hình khá
- Chịu được áp lực
- Sẵn sàng chăm sóc khách ngoài giờ
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Truyền Thông/Báo Chí,Truyền Thông/PR
Trung cấp - Nghề
Dưới 1 năm
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