Customer Success Manager

Responsible for driving and accelerating adoption of our services through advising customers on best practices for using SoftwareONE and/or partner solutions and align with Sales and Solution Sales on upcoming up- or cross-selling opportunities accordingly. You may be required to conduct Onboarding sessions with your customer stakeholders providing insight...

Overview:We're seeking an organized and detail-oriented Customer Success Manager to join us as a key point of contact for our largest and most complex customers. You will onboard new customers, consult on processes, and instruct customers on best practices to maximize the value of their investment. This role works closely with internal teams to ensure...

At The Wise Seeker, we are looking for a Customer Success Manager to work with one of our clients located in Vietnam: a digital asset trading platform for Vietnamese people.Working Location: HanoiSector:ITTasks Recruit, manage, train and develop the customer service team in terms of professional knowledge, products and communication soft skills. Communicate...

Engagement and Client Relationship Management:Curate and create learning activities customized to different client segments, fostering engagement and success.Act as a representative speaker, engaging with clients to understand their needs and effectively communicate the benefits of our platform and solutions.Onboarding and Tailored Implementation:Operate...

Mô tả công việc:(Mức lương: Thỏa thuận)Engagement and Client Relationship Management:Curate and create learning activities customized to different client segments, fostering engagement and success. Act as a representative speaker, engaging with clients to understand their needs and effectively communicate the benefits of our platform and...

Customer Success Collaborator (fulltime)**:- **Team: Product Operations |Location:130 Trung Phụng, Xã Đàn, Đống Đa, Ha Noi- / What will you do?_ Support customers by replying to all their requests via Help Desk Live chat with customers to support their realtime inquiries Call customers when needed to solve urgent issues Handle urgent requests from...

THE ROLE:At Pixelz, we believe all our customers deserve the best possible customer experience at every touchpoint, and the Customer Support Manager will be one of the company's key roles in taking ownership of this strategy. We are looking for the right person to lead our dynamic Customer Support team based in Hanoi, Vietnam that is passionate about...

Responsibilities:Job Description: Drive Customer Support Performance: Empower the team to meet expected goals and support KPIs. Maintain robust reporting and CS dashboards. Redesign, and integrate support tools such as Zendesk, Intercom if needed. Expose a subset of metrics to the executive team as needed. Achieve efficiency gains over time with continuous...

What We Can Offer: BonusDrive Customer Support Performance. Empower the team to meet expected goals and support KPIs. Maintain robust reporting and CS dashboards. Redesign, and integrate support tools such as Zendesk, Intercom if needed. Expose a subset of metrics to the executive team as needed. Achieve efficiency gains over time with continuous workflow...

**THÔNG TIN VIỆC LÀM**:**NƠI LÀM VIỆC**:- Hà Nội (Quận Thanh Xuân), Hồ Chí Minh (Quận 10)**CẤP BẬC**:- Nhân viên**HÌNH THỨC**:- Nhân viên chính thức**BẰNG CẤP**:- Đại học**KINH NGHIỆM**: Năm**MỨC LƯƠNG**:- Lương thỏa thuận**NGÀNH NGHỀ**:- Bán hàng / Kinh doanh, Nhân sự, Quảng cáo / Đối...

**1, Mô tả công việc**:- Quản lý team Customer Success làm việc theo đúng quy trình- Nghiên cứu sâu về sản phẩm và yêu cầu của khách hàng để liên tục cập nhật quy trình làm việc sát với yêu cầu thực tế.- Tiếp nhận yêu cầu công việc, chính sách để triển khai xuống team.- Giám sát,...

**Mô tả công việc**:(Mức lương: triệu VNĐ)- Tư vấn, hướng dẫn và hỗ trợ giải quyết các vấn đề khách hàng gặp phải khi sử dụng các sản phẩm của Avada (sản phẩm web app cho eCommerce: Shopify, Magento, WooCommerce).- Phối hợp với các thành viên trong team support và team developer để phân...

You're a great match if youWhy we're looking for youWe are looking for an experienced Customer Success Specialist in this high growth rate stage, who can work directly with our customers all over the world.After purchasing/sale for the product is the most important phase of the customer lifecycle to ensure customers have the best experience in this product...

ABOUT US:[For Vietnamese only]Damen Song Cam Shipyard Co., Ltd (DSCS) is a joint venture between Damen Workboats in the Netherlands (70%) and Song Cam Shipyard (30%), member of SBIC and based in Haiphong, Vietnam. At a 42 hectares site just outside Haiphong, Damen Song Cam is a strategic and preferred production location within the Damen Workboats to produce...

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Mô tả công việc:(Mức lương: Thỏa thuận) You'll do Communicate with customers via live chat platform to help them get familiar with the product or provide them the appropriate document included in conversations. Listen to customers and work with technical staff to figure out what their issues exactly are and solve them as soon as possible....

Mô tả công việc:(Mức lương: Đến 16 triệu VNĐ) You'll do Communicate with customers via live chat platform to help them get familiar with the product or provide them the appropriate document included in conversations. Listen to customers and work with technical staff to figure out what their issues exactly are and solve them as soon as...

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