Customer Success Manager

2 weeks ago

Hanoi, Hanoi, Vietnam công ty tnhh elsa Full time

Engagement and Client Relationship Management:
Curate and create learning activities customized to different client segments, fostering engagement and success.

Act as a representative speaker, engaging with clients to understand their needs and effectively communicate the benefits of our platform and solutions.


Onboarding and Tailored Implementation:
Operate seamless onboarding process for new clients, ensuring a smooth transition onto our platform.
Develop and implement customized strategies aligned with clients&039; needs, optimizing our solutions within their educational settings.

Growth and Retention Initiatives:
Collaborate cross
- functionally with Sales, Marketing, Product Development, and Support teams to address client needs and regular check
- ins with clients to understand their evolving needs and challenges.
Proactively identify opportunities for upselling or expanding services to maximize client values.
Build case studies, best practices, and user testimonials for use in marketing and branding.

User Training and Ongoing Support:
Conduct comprehensive user training sessions, empowering clients with in
- depth knowledge on effectively utilizing our technology.
Provide ongoing support to address queries and ensure optimal usage of our solutions.
Act as a liaison between clients and internal teams, addressing customer inquiries, resolving issues, and managing escalations.
Collaborate with the support team to ensure timely and effective resolution of client concerns.

Yêu cầu công việc:

3- 10 years of working experience, preferably in the EdTech or Education industries.
Knowledge of the education sector and familiarity with EdTech products and services is a plus.
Strong problem
- solving and strategic thinking abilities.

Curriculum Development:
Knowledge of curriculum development and instructional design to help clients tailor training programs to their specific needs.

Communication Skills:
Excellent written and verbal communication skills to effectively interact with clients and internal teams.

Client Management Skills:
Strong relationship

- building abilities to effectively communicate the value of the training platform&039;s offerings to clients and manage their accounts.
Excellent communication, negotiation, and presentation skills.

English Language Proficiency:
Near

- native proficiency in English is typically required, along with a deep understanding of English pronunciation.

Educational Background:

A bachelor&039;s or master&039;s degree in English, Linguistics, TESOL (Teaching English to Speakers of Other Languages), Education, or a related field.

Ability to work independently, prioritize tasks, and manage multiple client accounts simultaneously.

Teaching Experience:
Prior experience as an English language teacher or instructor is preferred. Understanding the teaching process and student needs is crucial when working with clients in the education sector.
Proficiency in Microsoft Office suite.

Quyền lợi:

Social insurance, health insurance, and unemployment insurance for full salary.
Premium Health Insurance, Annual Health Check
Company trip, Company Birthday, Company Party and Happy Hour.
Flexible working time (9am

  • 6pm Mon
  • Fri), hybrid working
ELSA Premium account
Opportunities to grow professionally and play a critical role in shaping the next stage of the company's growth.
Competitive compensation with hot monthly bonus
Up to 16 days leave, 1 birthday leave, 1 Christmas day.
Experience the true spirit of a fast
- growing and well
- funded Silicon Valley startup.
Fun energetic team; international & collaborative culture

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