Reactive Support Manager
2 weeks ago
Overview:
We're in search of an experienced, customer-oriented Escalation Specialist 3 to support the Customer Success Account Manager (CSAM).
In this role, you will be responsible for the customer's reactive experience, serving as their advocate in reactive issue resolution and proactively identifying programs to drive solution and operational health.
A career in tech. Work with the biggest and best names in technology. We are looking for teammates who want to be part of the tech movement. People who want to progress their career now and gain experience for tomorrow. We celebrate diversity in every way. In fact, it's the reason we've grown so fast.If you like being part of a global team,are passionate about technology and creative problem solving, and want to leave a mark bigger than yourself, we should talk.
Responsibilities:
Qualifications:
RSM is a good fit for you if: - You thrive in a fast-paced environment and adapt quickly as situations change. - You're an excellent communicator who is good at building and maintaining relationships. - You're an empathetic advocate for our customers. - You're self-motivated and accountable for meeting your obligations. - You're customer-obsessed, take the initiative, and exceed expectations. - You're proficient in both written and spoken English.
In this role:
years of experience in customer service, customer support, or technical support required. - Some higher-level education preferred. - Certifications relevant to the product are helpful.
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