![British Council](https://media.trabajo.org/img/noimg.jpg)
Exams Operations Officer
1 week ago
Date:27 Mar 2024
Location:
Hanoi, East Asia, VN
Company:
British Council
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK.
We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In we reached 650 million people.Pay Band - 4 | Contract Type - 2 Years Fixed Term Contract | Location - Hanoi, Vietnam
Role Purpose
The purpose of this role is to ensure effective and efficient delivery of Exams within a small or remote exams office location.
This role will be required to work on test days which will involve weekend work as part of the contracted hours.
Main accountabilities:
Product Service Support
- Undertake the related planning and delivery functions in preparation for Test Days in line with BC process.
- Receives instructions and requests from cluster operations, 5 days before Test Day itself and plans and organises given resources accordingly (often at short notice) to ensure that work is carried out efficiently and effectively.
- Scan dashboards to monitor performance and identify issues.
- Deploy engagement plan for Venue Staff. Supports decisions of Operations Manager with the selection of venue staff, sets performance expectations and maintains positive relations.
- Supports the functions of confidential materials handling and the Confidential Materials Room (CMR) to ensure British Council standards are met in set up and day to day operations.
- Undertakes sorting and packing of exam materials to for designated test venues. Ensures exam materials are received at Test Centre and stored securely.
- Supports tasks to reconcile exam materials and papers received are as per plan, report and escalate any discrepancies.
- Undertake handling of suitcases and storage of materials. Ensures the proper procedures and documentation is adhered to when handing over to courier or test day staff.
- Ensures proper script receipt tracking, packing and return OR scanning, store and shredding.
- Supports the selection of suitable venues, planning for Test Day resources ordering, quality, distribution and management (e.g. process guides, stationery, branding/signage/ technical equipment speaking test/hand scanners)
- Provides timely escalation of issues, enabling the adaptation of work plans where necessary.
Test Delivery Support
- Manage or support the Test Day Supervisor to manage tests delivery. Maintain the integrity and reputation of the British Council and the various examination boards by ensuring that tests are delivered to prescribed customer service, security and administration standards.
- Inspect the venue to ensure that arrangements meet agreed requirements and standards.
- Be familiar with the emergency procedures for the test day venue and ensure all venue staff are briefed accordingly.
- Ensure that all test day records are completed and maintained accurately as required by British Council Examinations Services.
- Whenever possible, resolve issues that arise on the day according to procedures.
- Report any incidents, emergencies or breaches of security to the appropriate British Council Examinations Services staff.
Customer support
- Receives and responds to enquiries from/to customers, and may be a specific point of reference on queries relating to an area of nominated expertise or responsibility. Identifies where more complex issues require resolution by others and refers them on accordingly.
- Recognises and understands the impact of incidents arising (e.g. complaints, resourcing problems, logístical or technical difficulties) and proactively alerts the team leader to any issues of concern that are likely to impact service/project/task delivery or customer experience.
Relationship & stakeholder management
- Develops good working relationships and engagement with Venue Staff and appropriate colleagues throughout the BC to facilitate effective and efficient service delivery.
- Act as point of contact and manage escalated issues in country from Venue Supervisors and Venues, supported by Operations Manager / Cluster team when required.
-
Exams Operations Officer
1 week ago
Hanoi, Hanoi, Vietnam British Council Full timeExams Operations OfficerDate:16-Feb-2023Location: Hanoi, East Asia, VNCompany:British CouncilThe British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways - directly with individuals to transform their lives, and with governments...
-
Exams Officer
1 week ago
Hanoi, Hanoi, Vietnam British University Vietnam Full timeJob Description:BRITISH UNIVERSITY VIETNAM (BUV)British University Vietnam (BUV) is the first and only international university in Vietnam to directly award British degrees from the prestigious University of London and Staffordshire University. BUV is rated a 5 Star university of excellence by the world-recognised QS accreditor, and is also recognised with a...
-
HR & Operations Officer
1 week ago
Hanoi, Hanoi, Vietnam AOP Full timeAction on Poverty in Vietnam (AOP) is seeking an HR & Operations Officer to facilitate effective operations and human resources management of AOP's Representative Office in Vietnam and its programs.The position will report to the HR and Operations Manager work closely with the HR and Operations team at offices to provide multi-faceted HR and operations...
-
Officer, IT Operations
1 week ago
Hanoi, Hanoi, Vietnam Techcombank Full time7 May 2024Officer, IT Operations :Category: Technology DivisionJob Type: Facility: TechnologyJob Purpose:Key Accountabilities (1):Main work: Perform operational tasks: Monitor, run, and report the daily operation, troubleshoot problems and escalate to L3 in case the actions required are out of domain of L1, L Coordinate with other functions in the IT...
-
Business Development Officer, Hanoi
1 week ago
Hanoi, Hanoi, Vietnam British Council Full timeBusiness Development Officer, HanoiDate:2 Feb 2024Location: Hanoi, East Asia, VNCompany:British CouncilWe support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a...
-
Chief Operating Officer
1 week ago
Hanoi, Hanoi, Vietnam HRchannels Group - Headhunter Vietnam Full timeHRchannels Group - Headhunter VietnamHà Nội View om MapPost Date: 02/08/2023Applications 0Views 13Job Detail: Offerd Salary (USD) Login to view salary Career Level Director Experience 35 Years Gender Male/Female Sector Hanoi, Bac Ninh, Hung Yen Industry Textiles/Garments/Footwear, Executive ManagementOur client is a foreigninvested company, now looking...
-
Chief Operation Officer
1 week ago
Hanoi, Hanoi, Vietnam Aloha Consulting Group Full timeOur client is a leading joint stock bank in Hanoi, Vietnam who is looking for an experienced talent to join their firm:Guides and directs management in the development, production, promotion, of Opportunity International products and services. Administers the Management Contract and ensures that all deliverables are met per the agreement. Examines current...
-
Senior Officer, IT Operations
1 week ago
Hanoi, Hanoi, Vietnam Techcombank Full time26 Jun 2023Senior Officer, IT Operations :Category: Technology DivisionJob Type: Facility:Job Purpose:Key Accountabilities (1):Main work: Perform operational tasks: Monitor, run, and report the daily operation, troubleshoot problems and escalate to L3 in case the actions required are out of domain of L1, L Coordinate with other functions in the IT...
-
Operations Officer
1 week ago
Hanoi, Hanoi, Vietnam IFC Systems Corporation Full timeOperations OfficerJob #:- req21513Organization: IFCSector: OperationsGrade: GFTerm Duration: 3 years 0 monthsRecruitment Type: Local RecruitmentLocation: Hanoi,Vietnam; Dili,Timor-LesteRequired Language(s): EnglishPreferred Language(s):Closing Date: 3/23/2023 (MM/DD/YYYY) at 11:59pm UTCDescriptionIFC's Creating Markets Advisory (CMA) Unit works with client...
-
Chief Operating Officer
1 week ago
Hanoi, Hanoi, Vietnam Hunt Jobsgo Full timeMô tả công việc:(Mức lương: triệu VNĐ) Chief Operating OfficerWe're searching for a Chief Operating Officer (COO) who has strong leadership skills and the ability to approach business with a creative point of view. The COO will lead our development team in an efficient, productive, and high quality.RESPONSIBILITIES Collaborate with the CEO & CTO...
-
Chief Operating Officer
1 week ago
Hanoi, Hanoi, Vietnam Seal Commerce ASIA Full timeMô tả công việc:(Mức lương: Thỏa thuận)Why we're looking for youWe are looking for an experienced and passionate Chief Operating Officer/ Operation Manager to coordinate and oversee our organization's operations. You will be responsible for formulating strategy, tracking and improving performance, procuring material and resources, and securing...
-
Senior Officer, IT Operations
1 week ago
Hanoi, Hanoi, Vietnam Techcombank Full time15-May-2023Senior Officer, IT Operations : Category: Technology Division Job Type:Facility: TechnologyJob Purpose:Key Accountabilities (1):Main work: Perform operational tasks: Monitor, run, and report the daily operation, troubleshoot problems and escalate to L3 in case the actions required are out of domain of L1, L Coordinate with other functions in the...
-
Operations Officer
1 week ago
Hanoi, Hanoi, Vietnam IFC Systems Corporation Full timeOperations OfficerJob #:- req21436Organization: IFCSector: OperationsGrade: GGTerm Duration: 3 years 0 monthsRecruitment Type: Local RecruitmentLocation: Hanoi,Vietnam; Jakarta,IndonesiaRequired Language(s): EnglishPreferred Language(s):Closing Date: 3/15/2023 (MM/DD/YYYY) at 11:59pm UTCDescriptionIFC has embarked on an ambitious new growth strategy (IFC...
-
Human Resources and Operations Officer
1 week ago
Hanoi, Hanoi, Vietnam Action On Poverty (Aop) in Vietnam Full timeMô tả công việc:(Mức lương: Thỏa thuận)Effective date: June 2023;Contract type: Full-time, definite-term contract (renewable);Work location: Based in Hanoi, Vietnam with frequent travels to the fields;Reports to: Human Resources and Operations Manager;ROLE SUMMARYThe purpose of this position is to facilitate effective operations and human...
-
Senior Office Operations Executive
1 week ago
Hanoi, Hanoi, Vietnam Positive Thinking Company Full timeWe are a Great Place to Work-Certified with 90% of our team members in Vietnam agreeing that we are a great place to workAt the Positive Thinking Company, we are looking for your talent to strengthen and grow our community of experts. Joining us is joining a company that resembles you, building itself as you express your talents, share your passion, and...
-
Chief Operating Officer
1 week ago
Hanoi, Hanoi, Vietnam Agecode HR Full timeLocation: Cau Giay, HanoiTeam size: 40 people (A team is available)Report line:CPOHiring process: 1 round and Test (if any additional round)DESCRIPTIONWe are looking for a highly talented Chief Operating Officer to join our dynamic team in the web3 industry. Our project plans to operate independently.Your responsibilities: Develop and implement strategic...
-
Hanoi, Hanoi, Vietnam Techcombank Full time16-Jan-2023Senior Officer, Operational Risk and Compliance Assurance :Category: Retail Banking GroupJob Type: Facility: Retail BankingJob Purpose: Control compliance and operational risks of products and services in the segment in charge, ensure Techcombank's regulations and laws, protect the Bank's and customers' legitimate rights and interests. Control...
-
Account Relationship Officer, Hanoi
1 week ago
Hanoi, Hanoi, Vietnam British Council Full timeAccount Relationship Officer, HanoiDate:2 Apr 2024Location: Hanoi, East Asia, VNCompany:British CouncilWe support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a...
-
Business Analyst
1 week ago
Hanoi, Hanoi, Vietnam JMango Vietnam Operations Co.,Ltd Full timeJMango Vietnam Operations Co.,Ltd Suite 514, Toyota My Dinh, 15 Pham Hung St.,, Nam Tu Liem, Ha Noi- Hybrid- Posted 13 days ago- Skills:Business AnalystUI-UXEnglishTop 3 reasons to join us: Dynamic & flexible environment Transparent leadership Opportunities to develop personally&professionallyJob description: Understand customer business processes, needs,...
-
Data Engineer
1 week ago
Hanoi, Hanoi, Vietnam JMango Vietnam Operations Co.,Ltd Full timeJMango Vietnam Operations Co.,Ltd Suite 514, Toyota My Dinh, 15 Pham Hung St.,, Nam Tu Liem, Ha Noi- Hybrid- Posted 1 day ago- Skills:PythonSQLAWSTop 3 reasons to join us: Dynamic & flexible environment Transparent leadership Opportunities to develop personally&professionallyJob description: Collect data from events on mobile platforms and process this data...