Senior Officer, IT Operations

1 week ago

Hanoi, Hanoi, Vietnam Techcombank Full time

26 Jun 2023
Senior Officer, IT Operations :

  • Category: Technology Division
  • Job Type:
  • Facility:

Job Purpose:

Key Accountabilities (1):

Main work:

  • Perform operational tasks: Monitor, run, and report the daily operation, troubleshoot problems and escalate to L3 in case the actions required are out of domain of L1, L
  • Coordinate with other functions in the IT infrastructure services to run the operation of the systems, as a basis for the efficient and stable operation of services.
  • Execute operation activities following guildlines, procedure, process, and framework.
  • Coordinate with relevant units to timely recover services/systems, investigate the root cause, propose resolution, and implement the solution.
  • Communicate IT incidents internally.
  • Responsible for finalizing and communicating the Incident Report.
  • Provide L1, L2 support for IT infrastructure services within the defined SLAs, and continuously try to reduce the number of support request.
  • Deploy and integrate infrastructure systems from small to large, from simple to complex to meet all the needs of the bank's IT infrastructure service provision.
  • Report periodically to the Operation Director.

Key Accountabilities (2):

Risk management and compliance:

  • Identify risks and coordinate with relevant units to propose methods to measure and minimize risks in operations.
  • Ensure that team members fulfill their commitments on service quality and comply with the Bank's regulations and policies.

Key Accountabilities (3):

Maintain a stable operation system:

  • Daily check on operation outcome and resolve any abnormalities.
  • Oversee the maintenance tasks for IT systems (archive, backup, restore, etc.).
  • Proactively propose solutions (scale out, scale up, etc.) to serve the business plan and the system growth.
  • Proactively provide statistics on infrastructure resource, transactions, users growth, etc.
  • Take over the systems from the Bank's strategic projects to put into operation as defined framework.
  • Execute DRP following the defined plan.
  • Run endofday of operation system (T24, Card, Kondor, DWH, etc. if any).

Key Relationships - Direct Manager:

Operation Director

Key Relationships - Direct Reports:

Officers and employees

Key Relationships - Internal Stakeholders:

Departments in IT and business

Key Relationships - External Stakeholders:

Service Provider Partner

Success Profile - Qualification and Experiences:

Qualifications

  • Graduated from university majoring in IT or electronics and telecommunications.
Work Experience

  • Have worked in the IT field for at least 5 years.
  • At least 5 years of experience in IT Infrastructure/Application/Service operation và monitoring or in large organizations, especially banks.
Foreign language

  • English, according to TCB's regulations in each period.
Other requirements

  • International Certificate of System.

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