Apjc Edge Datacenter Operations Technician

2 weeks ago

Hanoi, Hanoi, Vietnam Amazon Data Services Vietnam Company Limited Full time
Proven experience in data center network and compute equipment's/racks fault finding and troubleshooting techniques.

  • In depth operational understanding of networking hardware: copper and optical fiber cabling, switches, routers and server hardware and associated troubleshooting.
  • Good project management skills
  • Experience with Networking: TCP/IP, Routing, L2/L3 technologies, Cabling (Fiber/Copper/Tranceivers/MDF/LDF)
  • Excellent prioritization and time management.
  • Proven experience managing contractors and vendor staff to meet operational objectives and timelines, both while onsite and also remotely
  • Travel: This role require travel across Vietnam and APJC region.
  • Proficiency with MS Office and productivity tools
  • This position also has a physical component requiring the ability to lift & rack equipment up to 20kg; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines.


Amazon Data Services Vietnam Company Limited (ADSVCL), Hanoi is looking to hire an experienced and highly motivated Data Center Technician to provide local and remote on call support for its Edge & PoP (Point of Presence) locations within Vietnam and other APJC region.


About You:

  • You are someone who is highly autonomous, very detail oriented and possesses strong written & verbal communication skill. You are a high performer with a "can do" attitude
  • You will be expected to manage your time on site and coordinate materials and labour with external vendors to ensure that internal standards are met in the most costefficient way possible.
  • You will have experience building relationships with internal and external customers along with innovating effective solutions to meet technical issues & problems as they arise.
  • You will have previous hands on technical troubleshooting experience and a proven track record for solving complex problems. You will be expected to create and maintain project build documentation.
  • Most of all you will also have a passion for technology along with a desire to be the best at your job every day
  • You may be required to travel between Edge sites in Vietnam and other APJC regions conducting routine audits, service assessments and providing any remote support required by our internal teams.
Key job responsibilities

As an Edge DCO, you will get to maintain and operate the world's largest cloud computing infrastructure across a number of local and remote locations within Vientnam and APJC region.

The role involves some periods working remotely and independently from your team and requires the ability to drive change while maintaining excellent communications.


Your day job will include:

  • Troubleshooting of Edge network and compute Infrastructure
  • Triaging and repairing server & network hardware in coordination with on ground hands and eye support
  • Coordinate in resolving data center facility issues
  • Coordinating remote hands & eyes for any site issues
  • Participating in small to midsize site improvement projects
  • Building relationships with remote facilities to ensure swift response times to events.
  • Improving Safety and Security operational processes
  • Think proactively while working within project teams to prevent support issues before they are realized
  • Building relationships with remote facilities to ensure swift response times to events
  • Produce reports to management on metrics and project status
  • As part of the operations oncall duty may be required
About the team

The FieldOps team is a tightly-knit group of professionals who thrive on upholding exceptional standards and maintaining an unwavering focus on customer satisfaction.

Despite being geographically distributed, the team's cohesion remains strong as they collaborate seamlessly to achieve their goals.

With a deep commitment to excellence, they embark on journeys to various sites within the APJC region, providing on-site troubleshooting expertise, performing site audits and effectively managing multiple medium to large scale projects.

Their dedication and customer obsession mindset sets them apart as a dynamic force within the organization, consistently delivering impactful solutions and fostering lasting relationships.

Hanoi, VNM | Ho Chi Minh City, VNM | Ho Chi Minh, VNM

  • 3+ years working in a data center/Edge operations environment
  • Proficiency in 1 or more network operating systems
  • Cisco IOS, NX-OS, Junos
  • Data center inventory management, security, network connectivity
  • Basic understanding of Linux/Unix configuration
  • Experience dealing with customers during problem resolution and operating efficiently within tight deadlines.
  • Experience managing and driving operational improvement projects to successful completion, ideally with team members in several remote locations.
  • Understanding of distributed and service oriented architectures.
  • Proven ability to manage customer expectations and resolve conflicts that balance client and organization needs.

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