Customer Service Representative

2 weeks ago


Hanoi, Hanoi, Vietnam Airpaz Full time

Job Requirement:

  • Fluent in English is a must
  • Experience as a Customer Support Specialist or similar role is a plus
  • Freshgraduate are welcome to apply
  • Familiar with Travel industry is a plus
  • Able to use computer
  • Experienced in using help desk software and remote support tools
  • Excellent communication and problemsolving skills
  • Multitasking ability
  • Have a good patience and tolerance when handling rough cases
  • Willing to be placed in North Jakarta or Yogyakarta (depending on domicile)
  • Identify customer needs and guide customers by using particular features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Monitor customer complaints on social media and reach out to provide assistance
  • Inform customers on any new features and its functions
  • Conduct after sales services
  • Follow up with customers to ensure their technical issues are resolved

Job Types:
Full-time, Part-time

Salary:
From 6,000,000₫ per month

Expected hours: 40 per week

Ability to commute/relocate:

  • Yogyakarta: Reliably commute or planning to relocate before starting work (required)

Education:

  • D1-D4 (preferred)

Language:

  • English (preferred)
  • Mandarin (required)


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