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Customer Service Representative
2 weeks ago
Job Requirement:
- Fluent in English is a must
- Experience as a Customer Support Specialist or similar role is a plus
- Freshgraduate are welcome to apply
- Familiar with Travel industry is a plus
- Able to use computer
- Experienced in using help desk software and remote support tools
- Excellent communication and problemsolving skills
- Multitasking ability
- Have a good patience and tolerance when handling rough cases
- Willing to be placed in North Jakarta or Yogyakarta (depending on domicile)
- Identify customer needs and guide customers by using particular features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Monitor customer complaints on social media and reach out to provide assistance
- Inform customers on any new features and its functions
- Conduct after sales services
- Follow up with customers to ensure their technical issues are resolved
Job Types:
Full-time, Part-time
Salary:
From 6,000,000₫ per month
Expected hours: 40 per week
Ability to commute/relocate:
- Yogyakarta: Reliably commute or planning to relocate before starting work (required)
Education:
- D1-D4 (preferred)
Language:
- English (preferred)
- Mandarin (required)
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