Assistant Customer Service

2 weeks ago


Hanoi, Hanoi, Vietnam DKSH Full time

Location:
Yen Bai, VN
Job Summary
Provide "in-office" after-sales support (i.e. customer requests, orders, complaints, billing, etc.) and excellent execution of procedures, processes and guidelines

General Responsibilities

  • Support superior in managing daytoday operating expenditures against operating budgets to ensure efficient usage of resources
  • Follow and adhere to work processes and standard operating procedures in performing daytoday tasks
  • Handle routine outbound/inbound customer requests/orders/complaints/billing and products/services information. Escalate to relevant stakeholders for followup actions
  • Handle periodic "walkin" customer service and sales by providing quick and pleasant service to customers
  • Accurately enter all new customer information, existing customer orders and adjustments to ensure proper customer service, accounting of purchases, billing and inventory reconciliation
  • Maintain and communicate current, accurate information on pricing, products, promotions and service procedures to customers
  • Prepare and submit regular/adhoc reports to respective departments or management on all the cases logged in the system
  • Provide feedback to supervisor on improvement areas based on customer/client issues
  • Work closely with internal stakeholders to ensure timely, effective and efficient service to customers
  • Establish and maintain good working relationships with clients/customers

Functional Skills and Knowledge

  • Demonstrate basic knowledge in customer service principles and practices
  • Proven SAP knowledge
  • Proven experience in call center/customer service environments
  • Proven ability in multitasking and prioritizing workload
  • Demonstrate high attention to detail, followthrough and accuracy
  • Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
  • Demonstrate fluency in local language and ideally in English, both written and spoken

Education
Diploma/certificate in any field

Work Experience
Minimum one to two years' experience in similar role

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