![Savills Vietnam](https://media.trabajo.org/img/noimg.jpg)
Customer Service Manager
2 weeks ago
JOB SCOPE Be responsible for directly report to the Property Manager, ensure the working performance and services quality of the customer service department. The Customer Service (CS) Manager will be responsible for managing staff of the reception team and providing professional training for staff to help them to be ready to serve with an enthusiastic, friendly, professional and efficient attitude. He/she must work closely with the other department in the building to ensure the best service is provided to clients.
RESPONSIBILITIES
- Develop and implement the standardized work procedure for the department.
- Recruit, supervise, evaluate, monitor, and train staff.
- Delegate daily tasks for staff and followup to completion.
- Check daily track book of the reception team.
- Prepare weekly and monthly report of the customer service department.
- Assist the Property Manager and Assistant Property Manager in updating the list of tenants, including temporary guests as well as members of the company visiting the building.
- Manage the keys keeping as well as delivery and reception.
- Always satisfy tenants, resolve requests, messages, questions, comments, suggestions, tenants and guests' transportation requests effectively with enthusiastic attitude.
- Inform the relevant team/ department and the management office about the requirements, questions and comments, etc. of tenants, and ensure that these issues are addressed thoroughly.
- Develop and maintain plans to provide the best service to meet the needs of tenants.
- Ensure that all furniture, equipment, decorators and/ or equipment in or outside the reception area are in a neat, tidy and wellfunctioning condition. When necessary, coordinate with the management office and other departments in terms of repair and sanitation to complete the work in the shortest time.
- Supervise the handover of the apartment/rented area to tenants/residents.
Requirements:
- Minimum 8 years of working experiences, of which at least 2 years working in the same position in hospitality industry (hotel/ realestate/ property management)
- Good at communication both in Vietnamese and English
- Wowservice mindset, wellorganized and multitasking ability
- Work well in team or individual
- Good at critical thinking or problem solving
- Good at computer literacy
Benefits:
- Competitive salary and other allowances
- 13month salary bonus
- Premium healthcare insurance is provided other than compulsory insurance
- Annual leaves in accordance with regulatory
- Team building
- Professional working environment with international working standards
- Opportunity to move up your career.
-
Customer Service Manager
1 week ago
Hanoi, Hanoi, Vietnam Công Ty TNHH Kintetsu World Express Việt Nam Full timeMô tả công việc:(Mức lương: Thỏa thuận)1.Position summary: The Customer Service Manager is responsible for managing and developing the Customer Service team to meet budget, setting up to achieve KPI requirements, parallel with maintaining and developing a strong business partnership at all levels with existing customers. This position will work...
-
Customer Service Manager
2 weeks ago
Hanoi, Hanoi, Vietnam ITL Full timeLead the Customer service team for Sea freight Key Account Liaise with customers on the standard operating procedures Prepare and manage customer key operation performance reports Promptly handle customers / team escalations To implement corrective actions and preventive measures for immediate service recovery To coordinate with Ocean carriers for bookings...
-
Customer Service Manager
2 weeks ago
Hanoi, Hanoi, Vietnam HRchannels Group - Headhunter Vietnam Full timeHRchannels Group - Headhunter VietnamHà Nội View om MapPost Date: 01/08/2023Applications 0Views 109Job Detail: Offerd Salary (USD) Login to view salary Career Level Manager Experience 57 Years Gender Male/Female Sector Hanoi, Bac Ninh, Ha Nam Industry Production, Telecommunications / ElectronicsOur client is a foreigninvested company, now looking for...
-
Customer Service
2 weeks ago
Hanoi, Hanoi, Vietnam công ty tnhh công nghệ và giải pháp phần mềm crossian Full timeABOUT THE ROLE Crossian is a high- growth technology- driven e- commerce business. Behind our success is our people. As a start- up formed in 2020, we have created a fast- paced and dynamic environment, enabling our people to reach a collective CAGR of over 400% in just the first 3 years. Our mission now is to build DTC brands and increase customer LTV by...
-
Customer Service Executive/ Service Planner
2 weeks ago
Hanoi, Hanoi, Vietnam Rentokil Initial Full time_Handle Customer Service Activities_ Planning and contacting customer for daily service schedule:Manage service plan and documentation support: Checking planning activities weekly to ensure the manpower, time effectiveness, travelling including minimum overtime before service schedule is confirmed. Sending visit notifications to customers on a monthly basic...
-
Customer Service Representative
2 weeks ago
Hanoi, Hanoi, Vietnam Công ty TNHH Esoft Vietnam Full timeMô tả công việc:(Mức lương: Thỏa thuận)To provide customer care: Collect and provide holiday plans and volume forecasts for both Customers' public holidays and Vietnamese public holidays or special days that the company holds an event. Follow up proactively with production to "warn" customers on the delivery status and delivery difficulties....
-
Customer Service Representative
2 weeks ago
Hanoi, Hanoi, Vietnam esoft systems Full timeABOUT ESOFTEsoft is one of the world's leading real-estate tech companies specializing in property presentations, image processing, 3D visualization, and online marketing of properties worldwide.Our customers are real estate agents and property-marketing companies in Europe, US, and Australia who rely on us for our fast service, our innovative solutions, and...
-
Customer Service
2 weeks ago
Hanoi, Hanoi, Vietnam HRchannels Group - Headhunter Vietnam Full timeHRchannels Group - Headhunter VietnamHà Nội View om MapPost Date: 10/04/2023Applications 0Views 32Job Detail: Offerd Salary (USD) Login to view salary Career Level Non Manager Experience 13 Years Gender Female Sector Hanoi, Bac Ninh, Hung Yen Industry Sales FMCG, Cosmetics/ Fashion/ Luxury, Sales Health Care ProductOur client is a foreigninvested company,...
-
Assistant Customer Service
1 week ago
Hanoi, Hanoi, Vietnam DKSH Full timeLocation:Yen Bai, VNJob SummaryProvide "in-office" after-sales support (i.e. customer requests, orders, complaints, billing, etc.) and excellent execution of procedures, processes and guidelinesGeneral Responsibilities Support superior in managing daytoday operating expenditures against operating budgets to ensure efficient usage of resources Follow and...
-
Customer Service Supervisor
2 weeks ago
Hanoi, Hanoi, Vietnam HRchannels Group - Headhunter Vietnam Full timeHRchannels Group - Headhunter VietnamHà Nội View om MapPost Date: 15/02/2023Applications 0Views 13Job Detail: Offerd Salary (USD) Login to view salary Career Level Team leader/ Supervisor Experience 57 Years Gender Male/Female Sector Hanoi, Ha Nam, Hung Yen Industry Customer Service, Production, ConsultingOur client is a foreigninvested company, now...
-
Head of Customer Service
2 weeks ago
Hanoi, Hanoi, Vietnam Công Ty TNHH Trung Tâm Thương Mại Và Nhà Ở Hà Nội Full timeMô tả công việc:(Mức lương: triệu VNĐ)a.Manage generally administrative work of Customer Service (CS) team: Reviewing all maintenance/activities plan and taking responsible to be on behalf of building management to send all the notices to tenants where required; Managing the filing record of the CS team; Reviewing daily report of the CS team and...
-
Customer Services
2 weeks ago
Hanoi, Hanoi, Vietnam Công Ty TNHH Bảo Hiểm Shinhan Life Việt Nam Full timeMô tả công việc:(Mức lương: Thỏa thuận) Position objective: Responsibible for daily CS works. Ensuring all relevant communications and data are updated and recorded into the system. Understanding customer's needs to recommend systems that support those needs. Responsibilities: Receive additional documents, policy change request, claim request...
-
Customer Service Partner
2 weeks ago
Hanoi, Hanoi, Vietnam Sealed Air Full timeSealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient.Our people are entrepreneurial innovators and problem solvers committed to bringing unique insights...
-
Customer Service Officer
1 week ago
Hanoi, Hanoi, Vietnam Công ty TNHH Bảo hiểm Nhân thọ BIDV MetLife Full timeMô tả công việc:(Mức lương: Thỏa thuận)Department: Customer Services/Call CenterReport to: Customer Service ManagerJob purpose: Provide exceptional services to customer and sales forcesKey duties/Responsibilities Manage large amounts of inbound and outbound calls, include but not limited to Customer welcome calls, premium reminding, and lapsed...
-
Customer Service Officer
1 week ago
Hanoi, Hanoi, Vietnam NavigosSearch Full timeWhat We Can Offer:Customer Relationship Management Ensure new Customer accounts are properly administered Maintain and expand Customer relationship within order processing and scope of service level Ensure Customer orders are properly administered and delivered Ensure timely receipt of payments from Customers Maintain close working relationships with...
-
Customer Services Representative
1 week ago
Hanoi, Hanoi, Vietnam Ellsworth Adhesives Asia Limited Full timeMô tả công việc:(Mức lương: Thỏa thuận)Inside Sales Support Responsible to source and purchase materials from both local and oversea vendors. To generate customer quotation at advised margin in a timely manner. Be one of the Customer's key contact person for customer order management and attend to customer call. Follow up on account receivables...
-
Customer Service Staff
1 week ago
Hanoi, Hanoi, Vietnam Công Ty TNHH Kintetsu World Express Việt Nam Full timeMô tả công việc:(Mức lương: Thỏa thuận)The Customer Service Staff is responsible for being a bridge between existing customers for daily communication, overseas agents, and the operation team. Additionally, they account for interacting with customers to provide and process information in response to inquiries, concerns, and requests about...
-
Customer Service Executive
2 weeks ago
Hanoi, Hanoi, Vietnam Công ty TNHH Thương Mại 2M Full time**Mô tả công việc**:(Mức lương: Thỏa thuận)1. Customer Service/Dịch vụ khách hàngTo provide customer service in excellent quality, accuracy and on-time and ensure customers sastifyCung cấp dịch vụ khác hàng có chất lượng hoàn hảo, chính xác, đúng giờ, đảm bảo mang đến cho khách hàng sự hài lòng-...
-
Customer Service Staff
2 weeks ago
Hanoi, Hanoi, Vietnam HRchannels Group - Headhunter Vietnam Full timeHRchannels Group - Headhunter VietnamHà Nội View om MapPost Date: 15/02/2023Applications 0Views 43Job Detail: Offerd Salary (USD) Login to view salary Career Level Non Manager Experience 13 Years Gender Male/Female Sector Hanoi, Ha Nam, Hung Yen Industry Customer Service, Production, ConsultingOur client is a foreigninvested company, now looking for a...
-
Customer Service Staff
2 weeks ago
Hanoi, Hanoi, Vietnam HRchannels Group - Headhunter Vietnam Full timeHRchannels Group - Headhunter VietnamHà Nội View om MapPost Date: 02/02/2023Applications 0Views 34Job Detail: Offerd Salary (USD) Login to view salary Career Level Non Manager Experience 13 Years Gender Male/Female Sector Hanoi, Hai Duong, Hung Yen Industry Customer Service, Export/Import, Sales LogisticOur client is a foreigninvested company, now looking...