Customer Service Manager

2 weeks ago


Hanoi, Hanoi, Vietnam ITL Full time

  • Lead the Customer service team for Sea freight
  • Key Account
  • Liaise with customers on the standard operating procedures
  • Prepare and manage customer key operation performance reports
  • Promptly handle customers / team escalations
  • To implement corrective actions and preventive measures for immediate service recovery
  • To coordinate with Ocean carriers for bookings / uplift upon escalation from team
  • Review the profit & loss of each shipment
  • Review & approve changes of work processes before escalation to line Manager
  • Conduct recruitment exercise for officer / executive position when needed
  • Provide related training to new staff assign to the team
  • Joint customer visit to resolved operations issue when necessary

REQUIREMENT

  • Min. 10 years experience in freight forwarding with sea freight operation route to US-EU
  • Experienced in filing AMS, AFR, ACI, working and building SOP for VIP accounts.
  • Possess excellence communication and interpersonal skill.
  • Pleasant personality and a good team player.
  • DGR trained will be an advantage.


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