Customer Services Representative

2 weeks ago

Hanoi, Hanoi, Vietnam Ellsworth Adhesives Asia Limited Full time

Mô tả công việc:

(Mức lương:
Thỏa thuận)

Inside Sales Support

  • Responsible to source and purchase materials from both local and oversea vendors.
  • To generate customer quotation at advised margin in a timely manner.
  • Be one of the Customer's key contact person for customer order management and attend to customer call.
  • Follow up on account receivables from customer to avoid any delivery block by Finance & assist in remain the positive cash flow.
  • Support in providing the Sales Report to Sales Representative.
  • Attend to customer complaint by understand the details, log in and coordinate with internal stakeholder to provide resolution back to customer within the expected timeframe.
Customer Order Management

  • Follow established processes to review the customer purchase orders, communicating with customer if any additional or special requirement is needed.
  • Process customer orders efficiently and accurately by provide the customer confirmation notifications.
  • Perform order entry in system includes entering the sales order, purchase order (to vendor), proforma invoice, good receipt, purchase invoice, delivery note and tax invoice.
  • Communicating with vendor to monitor the efficient arrival of purchased product and provide regular shipment update to customers.
  • Provide customer service by staying on top of outstanding orders and shipments status.
  • Responsible to liaise and working closely with 3rd party service provider or warehouse personnel to ensure the quality and quantity aspect fulfillment of incoming goods.
  • Liaise and coordinate with 3rd party service provider or warehouse personnel for both inbound and outbound deliveries arrangement.
  • Picking the products based on the FEFO follow by FIFO basis. Provide the shipping instruction & complete shipping documents to 3rd party service providers or customers to ensure a seamless delivery to customers.
  • Provide the necessary supports to 3rd party service providers or internal stakeholders to ensure ontime delivery to customers.
  • Handle the product sample order and demo unit request (as required).
Administrative Activities

  • Responsible in the assigned administrative activities when necessary.
  • Responsible to have the systematic filing system and necessary record retention to fulfill the ISO9001 standard.
  • Working with Finance team if there is any petty cash handling is required.

Chức vụ:
Nhân Viên/Chuyên Viên

Hình thức làm việc:
Toàn thời gian

Quyền lợi được hưởng:

Year end bonus

Annual leave

Inpatient medical insurance

Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề

Yêu cầu công việc:

  • At least 3 years working experience in relevant field. Solid working experience in trading business is an asset.
  • Familiar with adhesives products and experience in handling dangerous goods will be an added advantage.
  • Familiarity with ERP system knowledge.
  • Effective communication skills and dedication to customer satisfaction.
  • Ability to work independently and a good team player with strong sense of self initiative with proactive attitude.
  • Good coordination, interpersonal and stress management skills.
  • Able to prioritize, excellent in follow through and attention to detail.
  • Able to communicate in English and Chinese.

Yêu cầu giới tính:
Nam/Nữ

Ngành nghề:
Chăm Sóc Khách Hàng,Giám Sát Bán Hàng,Kinh Doanh/Bán Hàng

Trung cấp - Nghề
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